Medical Telecommunications Attendant - Avispa Technology

Medical Telecommunications Attendant 1353963

A leading university is seeking a Telecommunications Attendant. The successful candidate will act as the primary point of public contact to answer, process, page and direct calls serving the faculty, staff and students of the University, Medical Center and SLAC. This includes handling the critical calls associated with the Medical Center and Children's Hospital. Telecommunications Attendants report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead. Attendants work independently as well as share group responsibilities with other employees as needed. The company offers a great work environment!

Medical Telecommunications Attendant Pay and Benefits:

• Hourly pay: $25/hr
• Worksite: Leading university (Stanford, CA 94305 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

Medical Telecommunications Attendant Responsibilities:

• Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
• Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
• Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
• Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
• Provide off-hours coverage and support for our entities.
• Utilize call center and collaboration applications and systems to ensure first call resolutions.
• Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
• Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.
• Adhere to safety rules.

Medical Telecommunications Attendant Qualifications:

• 4 years of experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
• Hands-on experience with MAC or DOS systems and console operations.
• Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.
• Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
• Ability to exercise tact and diplomacy under pressure.
• Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
• Familiarity with automated paging systems.
• Ability to work in a team environment and effectively contribute as a member of a team.
• Should have used phone technology and able to work multitasking.
• Thorough knowledge of dispatch procedures and routines in medical centers
• Knowledge of medical terminology and disciplines.

Medical Telecommunications Attendant Shift:

• 3 to 6 weeks will be training Monday - Friday 5:00AM to 5:00PM,
• After training- Shift will be fixed between 5:00AM to 11.30 PM and they will be notified prior to work.
• May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper).
• Required to remain on duty without leaving the console for three or more hours at a time.