Medicare Services Executive - Navitus Health Solutions, LLC
About the Job
Navitus Health Solutions is seeking a Medicare Services Executive to join our Government Programs department's West Coast team!
Our ideal candidate sits in the Pacific time zone.
The Medicare Services Executive (MSE) is a highly motivated professional with at least 3 years of successful experience interfacing directly with clients that provide Medicare Part D services to their members. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the MSE will be responsible for delivering Medicare Part D guidance and tracking all Medicare Part D specific projects and issues.
The MSE will support retention efforts with the Client Services Executive through the achievement of corporate strategic goals relative to the client base and overall customer satisfaction. Efforts include solving client Medicare Part D issues relative to their delegated services, reporting, and will interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organizational levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities:How do I make an impact on my team?
- Serves as primary Medicare Part D Point of Contact for the client
- Support the Lead Client Services Executive with Strategic Business Plans and Medicare Part D VALUE Summaries
- Provide Final Rule, Call Letter, Technical Specification and/or HPMS Memo updates to clients to include, interpretations, progress of enhancement efforts, answer client questions and facilitate and complete client requests
- Assists the Client Services Executive in the evaluation of unmet Medicare Part D Performance Guarantees and responses provided to clients
- Serves as Liaison to the Client and Project Leader for annual re-implementations
- Creates the benefit matrixes required to describe and communicate the Plan Sponsors’ Medicare products and provides to all business units supporting the annual re-implementations
- Supports the Program Manager and Implementation Team on new client implementations
- Engages the Program Management team and Audit team with all non-compliance related issues
- Assists the Medicare Part D Program Manager with Contract and Scope Definition Document maintenance
- Attends Client Facing Value Summaries at least twice annually, providing overviews of projects, compliance, and annual re-implementation efforts
- Other duties as assigned
What our team expects from you?
- Bachelor's degree in business, marketing, healthcare, or related area required.
- At least 3 years of successful experience interfacing directly with clients required.
- Knowledge of PBM or health care industry required.
- At least 2 years of knowledge of Medicare Part D is required.
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
- Customer-Centric Skills, and ability to understand internal and external customers.
- Ability to work independently and prioritize work in order to meet client needs.
- Strong team orientation, commitment to sales and client service, and desire to succeed.
- Willingness to travel as needed to meet goals.
- Excellent verbal and written communication, presentation and negotiation skills required.
- PC skills; Microsoft Office, Email, and Internet.
- Ability to take initiative in job responsibilities.
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 dayspaid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
#LI-Remote
