Medication Access Coordinator - CORPORATE

Collaborates with members of inter-professional team, payers, patients, and families to promote timely access to medications.  Provides pharmacy benefits investigation, coordination of financial assistance and facilitation of prior authorizations, as required.

• Collaborates with inter-professional team to enhance communication, coordinate care, and improve patient satisfaction.

• Serves as front line subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance.

• Coordinates with stakeholders to ensure timely access to medications.

• Responds to questions about available services and patients’ insurance benefits.

• Partners with patients to determine most appropriate sources for their medication needs and refers patients to appropriate programs and resources.

• Reviews prescriptions with outpatient pharmacies to confirm which medications need to be dispensed and provides necessary timeline for dispensing.

• Resolves insurance related issues and coordinates prior authorization requirements.

• Identifies financial assistance (e.g., manufacturers’ assistance, copay assistance, vouchers) programs to reduce out of pocket expenses for patients

• Exhibits exceptional customer service during interactions with patients, caregivers, and other health care professionals

• Identifies educational gaps and coordinates with qualified personnel to ensure that patients’ needs are addressed

• Monitors program effectiveness through  facilitation of data collection and reporting in accordance with established procedures

• Provides routine feedback with respect to program impact and areas for improvement to site and organizational leadership

• Performs related duties, as required

*ADA Essential Functions

• High School Diploma or equivalent,
  required.  Completion of two (2) years of
  college, business or technical school, preferred

• Minimum of one (1) year of related work
  experience including customer service and familiarity with pharmacy insurance
  claims in a pharmacy or medical office setting, required.

• Working knowledge of computerized systems and
  third party reimbursement practices.

• Must be organized, collaborate well with others,
  solve non-clinical problems and communicate effectively.

• Microsoft Office competency (Excel, Word, Power
  Point)