Meditech Pharmacy Applications Analyst - HTC Global Services

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Title: Meditech Pharmacy Applications Analyst

Job Description:

The Meditech Pharmacy Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst s primary goal is to support our clients with system break/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Provide technical application(s) support across multiple environments with a primary focus on Meditech Client/Server Pharmacy modules. Strong communication and teamwork skills are required. This position works under general supervision.

Primary Responsibilities:

• Maintain and support Meditech Client/Server EHR and supporting functionality.
• Maintenance and support of the Pharmacy modules such as PHA, ERX, and OE.
• Responsible for building and maintaining Pharmacy order sets.
• Responsible for building and maintaining Pharmacy functionality, including but not limited to formulary, labels, eMAR, BMV, and allergies.
• Provide end-user support for hospital applications and systems.
• Support and maintain Meditech application dictionaries and configurations.
• Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
• Review, schedule, test, implement and document any system modifications, upgrades or application changes.
• Troubleshoot system issues to resolution and provide timely and high-quality customer service.
• Escalate issues to vendor as needed and monitor vendor tickets for resolution.
• Provide after-hours on-call support to troubleshoot and resolve system issues.
• Work with client users and functional teams as needed.
• Adheres to change management process for break fix and any system changes.
• Performs system testing to ensure that all product functions work as designed.
• Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs.
• Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes.
• Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator.
• Ability to evaluate and analyze EHR features and functionality for problem resolution.
• Provide support for the correct operational and clinical processes aligned with client s best practices.
• May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
• Successfully engages in multiple initiatives simultaneously.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Meditech build, testing and implementation experience.
• A minimum of three (3) years of application analysis and coordination experience, OR five (5) years of professional/technical experience in health care involving clinical workflow/operations or clinical systems support preferred.
• Knowledge of Pharmacy processes and workflows required.
• Experience building and supporting Meditech Client/Server Pharmacy modules.
• Experience with Meditech Client/Server 5.67 a plus.
• Experience supporting and participating in a Meditech upgrade a plus.
• Excellent troubleshooting skills, with the ability to communicate resolutions to customers.
• Excellent communication, interpersonal, and organization skills.
• Excellent client, vendor, project team, and employee relationship skills.
• Well-developed analytical, problem solving, and multi-tasking skills.
• Strong work ethic, team and customer service orientation, proven dependability and promptness.

Education and Experience:

• Bachelor s degree in Computer Science, Information Technology or equivalent education and experience.
• 2 to 3 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
• 2 to 3 years of experience with maintenance and support of Meditech Client/Server Pharmacy modules.
• Experience utilizing ticket management system ServiceNow preferred.
• Previous Healthcare Industry Experience Required.

At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings.

Diversity & Inclusion:
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.