Member Outreach Rep/White Glove at TEKsystems

Description:

Member Outreach – High Touch VIP Client

- Internal Dialer from Optum's internal system.

- Calling unengaged member population, warm conference to Primary Care Provider.

- Educating members on their health plans, asking them to conduct a survey or calling to remind them of an event within their market. They will need to use their “up selling” skills.

- They will need a soft sales mentality,

MAIN GOAL: complete survey or at some point, get them scheduled for routine appointments.

Comments from Manager about the responsibilities

• Inbound Voice (auto - dialer)

• Outbound calls are to get patient to complete a survey

• Voice support will be to support patient:

White glove is an outreach campaign focused on providing support to the high-CAHPS risk members, identified using Optum Enterprise Analytics’ V2 CAHPS predictive model.

White glove agents assess member’s needs and offers help resolving issues related to:

o access to care,

o care coordination,

o access to medications,

o social determinants of health (SDoH)

Call Center Advocate Role

o Candidates can expect to make back to back calls that can reach up to 100+ calls per day

o Candidates are expected to be on camera in training, 1x1’s, SBS’s, team meeting,

 This is not optional, it truly helps promote engagement and a better training experience in a virtual environment

Skills:

Customer service, communication and people skills, communication and organization skills, communication and negotiation skills, computer skills, customer service skills, customer service support, customer service sales, Call center, Sales, Outbound calls, Microsoft excel, Inbound call center, Health care, Outlook, Telemarketing, Typing, Cold calling, Customer service oriented, Open enrollment, Bilingual, Insurance, Client services, Service

Top Skills Details:

Customer service,communication and people skills,communication and organization skills,communication and negotiation skills,computer skills,customer service skills,customer service support,customer service sales

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.