Member Service Advisor I/Hybrid - Franklin Mint Group

Answers a high volume of calls, helps members with transactions, questions, and product knowledge.  The representative has a strong...

Education/Experience

1 year demonstrated ability to succeed in retail or call center environment required.

High School Diploma or GED required.

Previous experience working in a financial institution preferred.

Secondary language skills desirable.

Other Qualifications

Strong demonstrated abilities required:

Customer/Member Service

Interpersonal/Team Player

Motivated/Works Independently

Sales/Negotiation Skills

Analytical/Problem Solving

Organizational Skills

Detail Oriented

Verbal/Written Skills

Microsoft Office

Prioritize/Multi-task

Also required:

Ability to work a flexible schedule

Must maintain confidentiality

Strong listening skills

Ability to service members by making them feel welcomed, engaged, and significant with every interaction

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, reaching, grasping, and typing. The employee may occasionally lift and/or move items under 15 pounds. Specific vision abilities required by this job include close vision and distance vision.

Other Duties

This job description is not intended to be an all-inclusive list of responsibilities required for this job.  Responsibilities may be assigned or changed at any time.