Member Service Representative 1-Float - Our Community Credit Union

As a Member Service Representative, you and your team will provide OURCU's members with the high-quality member service that keeps them coming back to OURCU for their financial needs!

You may thrive as a Member Service Representative if you:

• Enjoy interacting with people and making them smile
• Have a knack for maintaining accuracy while working with numbers
• Embrace the challenge of problem-solving and finding solutions
• Find fulfillment in helping members meet their unique needs
• Have exceptional attention to detail

Your day may include:

• Greeting members and nurturing relationships with them
• Performing transactions such as deposits and withdrawals, cash advances, transfers, issuing cashier's checks, etc.
• Responding to member inquiries and performing relevant research
• Offering OURCU products and services when it may be beneficial to the member and their specific needs
• Maintaining confidentiality regarding member accounts
• Assisting the Lead MSR and MSR Supervisor with related duties as requested

You might be a great fit if you have:

• Customer service experience
• Cash handling experience
• Strong communication skills
• Bilingual skills, fluent in both English and Spanish is a plus!

OURCU's offers the following benefits:

• Medical, dental, and vision insurance' 90 percent paid for employee and 60 percent for qualified dependents.
• Employer-paid life and long-term disability insurance
• Employer paid Employee Assistance Program
• Generous 401(k) options (OURCU contributes no matter what!) Employer matching after 1-year!
• Paid sick leave and vacation
• 12 Paid holidays
• Tuition assistance
• Career growth opportunities
• And more!

For more details, please view the full job description.

At OURCU we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences and believe in meeting the members of our workforce and our members of our communities where they are. Since our doors first opened in 1941, we have been changing lives by offering our staff and members quality service that is committed to making a difference in every community we serve. We invite you to join us for our next 80 years of service to our members.

At OURCU, we are an equal employment opportunity employer. If you need assistance with any part of the interviewing process and require an ADA accommodation, please reach out to our HR team at HRteam@ourcu.com

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.

As part of our hiring process, we require a pre-employment credit and background check once a job offer is extended and accepted.

As part of our employment process we require a criminal background check and credit check.