Member Service Representative-Contact Center - Kohler Credit Union

Join Kohler Credit Union!

Become part of a vibrant, community-focused financial institution that truly values its members! We're excited to announce an opening for a Full-Time Member Service Representative in our Contact Center-no prior experience needed! This is your chance to kickstart a rewarding career in financial services.

In this dynamic role, you'll assist members with their financial needs, process transactions, and recommend tailored financial products-all while delivering exceptional customer service. We're committed to your professional growth, offering ample opportunities for advancement within our organization.

Enjoy a healthy work-life balance with flexible scheduling, generous paid time off, and a competitive wage of $20/hour. Our comprehensive benefits package includes medical, dental, and vision coverage, a robust 401(k) plan, life insurance, and tuition reimbursement.

Join a positive workplace culture that values diversity and teamwork, with extensive training and mentorship programs designed to help you succeed.

Job Overview: Contact Center Member Service Representative

Are you passionate about delivering exceptional service and making a positive impact in your community? Join our team as a Member Service Representative at Kohler Credit Union! In this role, you'll provide outstanding account maintenance and problem resolution for our members through various communication channels, while identifying their needs and recommending relevant products and services.

Key Responsibilities:

• Member Support: Answer phone calls, secure messages, emails, and chats from members, troubleshooting any escalations with professionalism and care.
• Build Relationships: Strengthen connections with new and existing members by recognizing opportunities to support their financial well-being and suggesting appropriate KCU products and services.
• Achieve KPIs: Deliver on key performance indicators (KPIs) in areas such as cross-selling, accuracy, service levels, and consistent member service.
• Account Management: Monitor reports and process transactions for member accounts, including debit card orders and mobile deposits.
• Ongoing Development: Engage in continuous training, policy reviews, and regular meetings to enhance your skills and support your professional growth.
• Additional Duties: Take on other responsibilities as assigned to help meet the credit union's goals and objectives.

Qualifications:

• High school diploma or equivalent required.
• At least 1 year of experience in a sales-driven customer service role preferred.
• Ability to comply with all government regulations affecting the credit union industry.

Contact Center Schedule:

• Monday-Thursday 8-5
• Friday 8-6
• Rotating Saturdays 9-12

Apply Today!

Come thrive with us at Kohler Credit Union-where your career and our community grow together! If you're ready to make a difference and build a successful career in financial services, we'd love to hear from you!