Member Service Representative/ Teller - Kohler Credit Union

Are you a customer service rock star looking to join a team where you can be more than a number and enjoy better compensation and work hours? Kohler Credit Union is seeking to hire an outgoing person to assist our members with a variety of financial transactions.

About Kohler Credit Union

We are a $575 million not-for-profit, financial cooperative, owned and governed by our members with full-service branches in the Wisconsin communities of Kohler, Sheboygan, Howards Grove, Plymouth, Saukville, Grafton, Mequon, Manitowoc, and West Bend. We support activities that benefit and enrich the communities we serve. We embrace the credit union cooperative spirit by delivering a broad range of superior and affordable financial services that meet the needs of our diverse membership.

As an employer, we strive to encourage individual initiative, promote professional growth, and provide opportunities to truly make a difference. Kohler Credit Union strives to be an employer of choice by placing major emphasis on personal and professional development and offering a generous benefit package which may include: incentive plan, medical insurance, a prescription drug program, a health savings account, life insurance, voluntary dependent life insurance, accidental death and dismemberment insurance, short and long term disability insurance, a pension plan, a 401(k) plan, profit sharing, flexible spending accounts, a voluntary dental program, a voluntary vision plan, paid holidays, paid time off, a wellness program, an employee assistance program, educational reimbursement, employee recognition programs, and preferred credit card rates.

A Day in the Life as a Member Service Representative/Teller

As a Member Service Representative/Teller, you arrive each day full of energy and ready to provide world-class service to our members. You cheerfully greet members in the lobby, at the teller counter, at the drive-thru window, or on the telephone. You enjoy developing and nurturing relationships with our members as you serve them.

You stay busy as you efficiently process routine financial transactions for our members such as deposits, withdrawals, checks, and loan payments. You also have opportunities to utilize your product knowledge and recognize opportunities to cross-sell financial products and services to meet the current and future financial needs of our members. You also maintain a cash drawer with all proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each shift.

You also serve as a backup member service representative for the call center where you assist members on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner. You answer questions about membership to both existing and potential members.

You enjoy being part of a fun, supportive team, but most of all you love serving our members and go home after each shift feeling great about the service you've provided them!

Qualifications

• High school diploma or GED
• Prior experience working in a customer service capacity
• Basic math and computer skills

Customer service experience that included handling money or answering phones is preferred. Previous financial industry, call center, or consumer lending experience is a plus, as is sales experience. You will need the ability to learn about and keep up-to-date on all credit union products and services; but don't worry, we provide excellent training. Are you passionate and enthusiastic about customer service? Are you friendly and personable? Do you have excellent communication skills? Are you detail-oriented and conscientious? Do you thrive in a fast-paced environment? Can you remain confident and calm in challenging situations? Would you contribute to the success of the team by exhibiting positive energy towards co-workers and facilitating the growth and development of others? Are you personally committed to honesty and ethical practices? Do you have the desire to continually learn and progress? If so, then you might just be perfect for this position!

Work Schedule

Our typical branch hours are 9:30 am-6:00 pm M-F, 9:30 am-3:00 pm on Saturdays, and closed on Sundays. Your shifts may vary and require working on Saturday, but you will have your late evenings, and every Sunday free!

Are you ready to join our team?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this job would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!