Member Service Specialist - NorthStar Credit Union

At NorthStar Credit Union, our members come first in all that we do. As a Member Service Specialist, you'll develop relationships with members that last a lifetime. Each interaction will provide you the opportunity to build rapport and make a difference (often profound) in someone's life. If you're outgoing, looking to make an impact, and passionate about delivering a world-class member experience, you've come to the right place!

We are currently seeking a Full Time Member Service Specialist to float between our Aurora and Plainfield locations. This is a multi-faceted position with primary responsibilities in both the Teller and Member Service areas. The expectations of this job are to build member relationships by providing excellent service and offering products that meet member needs.

PRIMARY DUTIES

• Responsible for accurate cash handling and daily balancing of cash drawer
• Handle routine account maintenance such as change of address, adding joint owners, reconciling checking accounts, home banking and payroll issues
• Must demonstrate the ability to open accounts completely including the opening of all share types, followed by offering the best suited checking account for the member
• Participates in all Credit Union promotional activities, including but not limited to call nights and community and SEG outreach efforts
• Shares responsibility for ensuring confidentiality of member information and professional delivery of quality service
• Accountable for achieving various sales behavior and production goals and providing exceptional service at all levels
• Must be able to positively represent the Credit Union at community functions and events

KNOWLEDGE, SKILLS, AND ABILITIES

• High School graduate
• Previous cash handling and customer service experience required
• Prefer a minimum of one year of credit union or banking teller experience
• Demonstrate strong keyboarding skills
• Knowledge of basic math skills
• Accurate data entry and cash handling procedures
• Must possess strong, positive interpersonal skills and be able to communicate effectively
• Strong knowledge of credit union services
• Ability to cross-sell Credit Union products at every opportunity
• Ability to accomplish all tasks in a timely manner

EQUAL OPPORTUNITY EMPLOYER

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NorthStar Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

About NorthStar Credit Union

We are on a mission to help people achieve financial success! For nearly 50 years, NorthStar has been serving the needs of individuals, families, and businesses throughout Chicagoland. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services.  Our utmost core value is total member satisfaction, our members come first in all that we do.  Visit us online at www.nscu.org to learn more!

Equal Opportunity Employer

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NorthStar Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.