Member Services Associate - Seasonal - Tennessee Aquarium

At the Tennessee Aquarium, we strive to connect people with nature and empower them to make informed decisions about water and wildlife. We are passionate about our values, which include respect for conservation, a mindset of lifelong learning, and a collaborative, learning-based, respectful work environment.

As a Member Services Associate, you will be responsible for engaging with guests and members at Member Services to assist with membership purchases and renewals, generate additional sales, and increase guest satisfaction by problem solving any guest needs.

Key Responsibilities

1. Responds to onsite member needs, which may include membership purchases and upgrades, member event reservations, guest ticket sales, and all other membership questions. Acts as onsite membership resource.
2. Enters, verifies, and updates membership data in BOS and Raisers Edge systems.
3. Maintains an ongoing knowledge base of Aquarium offerings including member benefits, seasonal promotions, IMAX films, Deeper Dive passes, The River Society, and other special events to promote to members.
4. Listens and communicates effectively with a variety of guests, closes the sale, and efficiently inputs accurate and detailed data. Able to solve problems, address complaints, and provide prompt service recovery.
5. Works collaboratively with the Membership team to achieve departmental sales goals. Must be able to work independently without direct supervision and provide a high standard of customer service while efficiently taking care of customer needs.
6. Cross-trains with other departments to stay current on available experiences and opportunities.
7. Assists with event setup, coordination, and execution of internal/member events as needed.
8. Develops an extensive knowledge of the Aquarium and the Chattanooga community to provide a "one-stop" planning experience.
9. Ensures the Tennessee Aquarium's core values, service standards, and mission are maintained.

Key Requirements

• High school diploma or GED preferred
• Cash handling experience required
• Customer service experience required
• Excellent communication skills (verbal, written and listening)
• Professional and enthusiastic interpersonal skills
• Proven sales experience
• Strong computer proficiency and ability to learn new software
• Ability to work well within a team environment
• Manage multiple functions simultaneously
• Ability to operate a cash register and handle money
• Ability to sit or stand for extended periods of time
• Must be able to work weekends and holidays, occasional weekday work

Seasonal (April-August), weekends only with occasional evening or Friday work; hourly

The Tennessee Aquarium is an equal opportunity employer committed to promoting an inclusive environment

that values and supports diversity and equality among staff, volunteers and all of its audiences.