Member Services Coordinator - CCMC

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Member Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

Our Community

Anthem Ranch is an active adult (+55) community association in Broomfield, CO, just north of Denver. The community offers extensive lifestyle and fitness programming, extensive open space, a trail system, and Aspen Lodge, the centerpiece of Anthem Ranch, a 32,000 sq.ft. Community recreation facility.
In this crucial role, you’ll

• Support the operations of the amenity center
• Welcome and assist with new resident experience
• Provide support for club and group management
• Support the Front Desk administrative team in promoting a positive resident experience.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents, including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations are preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs, including Outlook, Word, and Excel
• Ability to sit or stand for extended periods and lift to 30 pounds
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check