Member Services Coordinator - Assured Partners

Overview

As experts in protecting what matters most to members, we’re looking to bring on our next Member Service Benefits Coordinator to support our Employee Benefits department and deliver exceptional benefits solutions to our growing client base. The Member Service Benefits Coordinator has direct contact with members to serve as a member advocate. This position assists members with benefit questions, inquries, and carrier communication!

Our Member Service Benefits Coordinator will work with and learn from experts in the insurance industry to build an exciting career while helping the world prepare for the unexpected.  

As one of the fastest growing insurance brokers in the U.S., we are excited to bring on those interested in developing their career in the insurance industry. Opportunity awaits you with us!   

Why This Role?  

• High visibility to Senior Leadership – work alongside both Client Services and Agency Leadership who prioritize your learning and development
• Opportunity for upward movement on our client services teams!  
• Learn the ropes of Employee Benefits and what it takes to successfully support the Sales and Service Teams within this line of business

What You'll Do

• Support client retention by maintaining a positive image with clients and members
• Assist in producing COBRA letters to members as needed
• Responsible for monthly invoicing for COBRA eligible members 
• Responsible for tracking COBRA updates in the internal database
• Assist in answering member inquries through the call center and email inbox.
• Learn and assist members with benefit inquiries.
• Monitor / add members to online carrier enrollment portals.
• Enter accurate client information into agency management system and export data as needed.
• Actively engage in learning; study industry trends. Seek out self-directed learning to increase industry knowledge.
• Other duties as assigned. 

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary  ranging from $40,000-$45,000.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

What You'll Need

• Desire to learn & grow with us  
• Willingness to obtain appropriate Life and Health license within 6 months of hire, with our support  
• Strong organization and written/verbal communication skills  
• Demonstrated customer service focus  
• Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software 

Grow, with us

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.   

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!