Member Services Director - YMCA of Greater Richmond

Member Services Director

The____________ Family YMCA is seeking a strong leader with provenrelationship-building and communication skills to serve as its Member Services Director. The YMCA of Greater Richmond is a nonprofit with the goal of strengthening the foundations of community. We do this by providing programs that helpbuild a healthy mind, body and spirit for all, and our programs focus on ourthree focus areas: Healthy Living, Youth Development and Social Responsibility. The Y is committed to access, inclusion and engagement for all. At the Y we recognize, appreciate and value all dimensions of diversity and the ways that our communities are unique. We seek to engage and connect diverse populations in a welcoming environment focused on building bridges towards empathy and equity. As an employer, the Y is focused on recruiting energetic professionals, encouraging work-life balance, and providingopportunities for growth and development. Our employees embody our brandbehaviors of honesty, caring, respect and responsibility.

DUTIES

TheMember Services Director will be responsible for the overall direction andsupervision of the membership department, where the focus will be onmembership sales, growth, and retention. The Director will work closely withwellness and other departments to help take our membership to the next levelthrough innovative ideas; creative programming; communication of the Ymission; and developing and maintaining positive relationships with members,staff, volunteers and community leaders. Responsibilities include creatingprogramming; oversight ofChild Watch;hiring, training, scheduling and supervising staff; and building communitypartnerships.

QUALIFICATIONS

Theideal candidate will be an enthusiastic, innovative, relational leader, withexcellent strategic thinking, communication, and administrative skills. Y membership and program experience is desired. A Bachelor's degree ispreferred, and a minimum of one year of related customer service/sales is required, in addition to experience coaching and managing staff. Knowledge ofDaxko, our membership operations software, is desired. Applicants must beable to work a varied schedule with some evening and weekend work.