Member Services Representative - Flathead Electric Cooperative
Kalispell, MT 59901
About the Job
MEMBER SERVICES REPRESENTATIVE
Application Deadline: Open Until Filled.
IBEW Union Position - Starting Wage: $24.76 per hour with step increases up to $26.97 per hour.
No Relocation Costs Paid.
All offers of employment are contingent on non-DOT pre-employment drug screening and limited background check.
Subject to 1-year probationary period upon hiring.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
- Assist members with a variety of questions and needs, to include, but not limited to:
- Assist members with delinquent bills and making pay arrangements or research payments; inform the Collections Assistants of potential disconnects for non-pay.
- Using the weekly summaries, update service orders and take appropriate action on unpaid advance payments in a timely and efficient manner.
- Obtain a signed landlord contract on rental/leased property; update information when needed.
- Assist and educate members with the following programs:
- Serve as the initial contact to members and the public providing friendly, helpful and professional services at all times. Assist the individual when possible with the more basic items like changes to the member or Accounts Receivable screens on single accounts. This may include but is not limited to; assistance in changing addresses, names, phone numbers, simple pay arrangements (extending due dates), providing credit letters or consumption history, adding authorized parties to the account, or setting up auto pay or budget billing in appropriate situations. Research payments. All changes will be sufficiently documented in contact tracking on the member’s account.
- Direct the public/members to the appropriate employee if that individual needs more assistance than can be provided by the Front Office Staff.
- Daily, receive and accurately process payments from members at the counter, drive-in window, mail, drop boxes, electronically etc.
- Daily, balance the cash drawers and remittance processor, reporting the deposit amount and any offages to the Payment Services Administrator. Check cash drawers often throughout the day to ensure enough cash/change is available to service the members. Prepare the bank deposit daily using the reconciliation sheet to ensure accuracy.
- When using the cash drawers, handle cash appropriately to ensure security.
- Open, process and deliver all mail. Working returned mail as needed.
- As needed, maintain the filing system for payment batches, member correspondence and accounts payable check copies. Ensure documents are filed property and retained according to retention schedules.
- Keep office supply room organized and stocked (as assigned).
- Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC. Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.
- Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.
- In pursuit of zero workplace incidents, promotes and maintains a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Reports all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.
- Become familiar with and keep current with F.E.C. objectives and applicable policies.
- Performs other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.
Education: High School Diploma or equivalent.
Supervision: No Experience Supervising Required.
Certificates & Licenses: None required.
Other Qualifications:
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| PHYSICAL DEMANDS (Based on an 8 hour work day) | |||||||||||||||||||||||||||||||||||||||||||
| Lift/Carry
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Push/Pull
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N (Not Applicable) Activity is not applicable to this position
R (Rarely) Position requires this activity up to 5% of the time (0 - 2 hrs./day)
O (Occasionally) Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day)
F (Frequently) Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (8 hrs./day)
WORK ENVIRONMENT
Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain.
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
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