Member Services Representative at TEKsystems

Description:

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

- Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing

new product information.

- Answer members telephone calls promptly and in an appropriate manner

- Answer inquiries on banking products including checking, savings, loans and lines of credit

- Document all customer inquiries and comments thoroughly and quickly

- Maintain good business relations with members, courteously and promptly resolving member problems or questions, and

effectively assisting with member account problem

- Determine members financial service’s needs, and recommend services and products that address these needs

- Collect member loan payments.

- Handle various accounting transactions.

- Deliver stellar service to credit union members. No slackers here!

- Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.

- Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!

Qualifications:

- Team members to work one of three shifts – we have opportunities around the clock!

- Previous retail/customer service experience.

- Call Center and/or financial institution experience is a plus.

- Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!

- Education. You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!

Benefits:

Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance

401(k) - 100% match up to 5% deferral

Tuition reimbursement for both Undergraduate and Graduate degree program

Loan discounts for certain secured and unsecured loans and mortgages

Opportunities for pay increases, incentives and profit-sharing, based on performance

Onsite subsidized top notch Café 26 for team members' use.

Onsite bowling center- brand new- employees can bring their families to enjoy. Bowling leagues yearly.

Access to a complimentary concierge service that assists with nearly any item on your to-do list.

Free, state-of-the-art fitness center with exercise equipment, showers and locker rooms.

Wellness initiatives and events throughout the year to help team members stay healthy.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.