Member Services Specialist - Sawgrass Country Club

Role Overview:

The Member Services Specialist at Sawgrass Country Club is responsible for fostering a warm and welcoming atmosphere for members and guests. This role requires a professional appearance, exceptional communication skills, and the ability to multitask effectively.

Key Responsibilities:

• Member Interaction: Assist with Welcome meetings, coordinate vetting interviews, and organize membership events and mixers.
• Profile Management: Update and maintain member profiles in the JONAS system, including creating new profiles and distributing new member certificates.
• Administrative Duties: Manage the Up for Sale waitlist, process equity refunds, and assist with monthly membership reports. Be knowledgeable of club information, activities, and bylaws. Complete special projects, as directed.
• Communication: Answer membership questions, represent the Member Services Department, and direct calls from the main phone line.
• Support Services: Act as a Gate Keeper for the Administrative offices, cover the Concierge desk as needed, and assist the Membership department in various projects.
• Professional Standards: Maintain a professional appearance, uphold high standards for safety and security, and ensure continuous communication between the Club and its members.

Qualifications:

• Minimum 3 years' experience in a similar position
• Club/Membership experience a plus
• College degree preferred
• Hospitality experience required
• Able to work flexible hours, including nights, weekends, and holidays
• Strong Customer Service aptitude and willingness to go the extra mile to satisfy members.
• Professional presentation always.
• Attention to Detail
• Excellent Organizational Skills
• Strong Communication Skills
• Proficient Computer skills - Microsoft Office Suite to include, including Outlook, Excel, and Word
• Proficient in JONAS