Collections Specialist - evergreenDIRECT Credit Union

Are you looking for an exciting opportunity to showcase your skills and leadership abilities in the highly competitive financial industry? If so, we have the perfect position for you! As the Member Solutions Officer, Collections Specialist at evergreenDIRECT Credit Union, you'll have the chance to contribute to the Credit Union's overall success and growth.

eDCU seeks an enthusiastic individual who enjoys working in a team environment to fulfill the needs of our members and staff. At eDCU, staff are empowered to make a difference in our members' financial lives. We are looking for someone who shares our creative spirit in all we do to support our mission.

This full-time position is based out of our Tumwater, WA financial center where you'll enjoy a professional and energetic work environment. We offer a competitive salary of $25-32/hour, along with a comprehensive benefits package that includes medical, dental, vision, a 401(k) plan with company match, paid time off (PTO), employee discounts, weekends off, and bonuses. This can be a hybrid position with work from home flexibility as well as in office after initial training period. Don't miss out on this opportunity - apply to be our new Member Solutions Officer, Collections Specialist!

Your day may include:

• Monitoring delinquent and overdrawn accounts to determine appropriate action.
• Initiating and responding to correspondence from members.
• Negotiating payment arrangements and taking payments by phone.
• Assigning collateral for repossession when necessary and manage collateral through sale process.
• Processing loan modifications and hardship requests.
• Processing all bankruptcy correspondence and take appropriate actions on behalf of the CU.
• Process charge-offs, write-offs, settlement negotiation, assign charged-off debts to third party collection agencies.
• Respond to credit reporting disputes.
• Managing debt protection claims and processing.
• Monitoring member auto & home insurance cancellations.
• Coordinate with beneficiaries and Personal Representatives/Executors on deceased member estate/probate claims.
• Represent eDCU in legal matters, as they pertain to collections and fraud
  • Liaise with law enforcement and attorney's
• Manage expenses for repossessions & foreclosures
  • Partner with reputable vendors
• Recognize and recommend process improvements
• Other duties as assigned

We need someone with an established skill level. We have the following requirements:

• Equivalent to a high school education
• One to three years of similar or related experience within a Financial Institution
  • Must have knowledge of federal and state regulations to include Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and understanding of credit and underwriting evaluation.
• Knowledge of bankruptcy and repossession laws and processes
• Experience with skip tracing tools such as Accurint
• Ability to work and make decisions independently
• Display courtesy, tact, and diplomacy with current and potential members, peers, and staff
• Proficient with standard office equipment Excel, MS Word, and Outlook
• Other skills and training considered a plus:
  • Experience with account and loan fraud
  • Underwriting and/or Loan Processing experience
  • Compliance training in
    • Fair and Accurate Credit Transaction Act
    • Servicemember Civil Relief Act
    • Bank Secrecy Act and reporting
    • Currency Transaction reporting
    • USA Patriot Act
    • Card fraud and risk

HOW TO APPLY

So, what do you think? If you feel you would be right for this Member Solutions Officer, Collections Specialist position, go ahead and apply! We value your time, so we've got a simple application process that should take you less than 3 minutes to complete. We look forward to meeting you!