Member Solutions Representative, Tyler West Loop Office, Tyler TX - Altra Federal Credit Union

Altra is seeking a Full Time Member Solutions Representative for our Tyler West Loop office in Tyler, TX. Persons excelling in this position provide professional, friendly service, information, and assistance, and set the standard of service our members have come to expect in visiting any office location. Member Solutions Representative will welcome the members to our office, monitor and facilitate all lobby traffic and assist members with in-branch technology by asking questions to determine the nature of the member’s visit to the office.  

The Member Solutions Representative will perform miscellaneous functions including:

• Assist members on how to use assisted self-service technology
• Process mail and night drop transactions
• Savings bond redemption
• Account research
• Gift card sales
• Notary service
• Cashier’s checks
• ATM, vault, coin machine and teller cash recycler balancing as needed
• Process Currency Transaction Reports (CTRs)
• Process Suspicious Activity Reports (SARs)
• Assist members with checking account and savings account inquiries
• Assist Mortgage Services, Business Services and Office Managers with various tasks

Qualified candidates are required to have a high school diploma, GED or HSED and at least one (1) year of experience in a financial service environment. Must have excellent customer service skills, good communication and writing skills, professional telephone etiquette, ability to plan, organize and prioritize work. Basic overall knowledge of all credit union products and services is a plus.

This position is full time, 40-hours a week, Monday through Friday between the operating hours of 8:00 a.m. and 6:00 p.m., and require some flexibility within these hours, as needed for meetings and events before the office opens and after closing.

Pay and Benefits:

• Competitive starting base rate of $16.50+, depending on experience
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

Required

• At least one (1) year of experience in a financial service environment is required.

Preferred

• Cash handling experience is preferred.

Education

Required

• High School or GED or better

See job description