Member Solutions Specialist/Collector - Credit Union of Denver

About Credit Union of Denver:

Credit Union of Denver has been in business for over 90 years. We are not just another financial institution; we are member focused financial cooperative who prioritizes the financial well-being of our members.

Are you looking for more than "just a job"? We offer professional development opportunities and the chance to advance within our company through our Walk-a-Mile program and newly developed Career Pathways!

We are passionate about getting involved in our community and do so by providing all staff with paid volunteer time off opportunities.

We go the extra mile to show our appreciation for our employees on a regular basis by providing engaging activities and events such as: staff parties, health/wellness week, companywide fitness challenge, sports attire days, Employee Appreciation Day, and other fun activities.

A Day in the Life as a Member Solutions Specialist/Collector:

As a Member Solutions Specialist/Collector with Credit Union of Denver, you will play a critical role in reducing financial risk for our credit union. You will work closely with members to develop solutions for delinquent accounts, create repayment plans and prevent losses to help our members stay on track and protect the financial health of our community.

What you will do:

-Delinquency Management- Monitor and manage delinquent accounts, contracting members to resolve outstanding balances

-Member Communication- Engage with members via phone, email or in person to negotiate payment plans and provide financial counselling.

-Risk Assessment- Evaluate credit risk on delinquent loans and accounts to recommend appropriate actions (repayment plans, loan modifications, repossession, etc.)

-Collections- Initiate collections processes for overdue accounts, while adhering to legal and regulatory guidelines.

(See attached job description for additional details about the position and requirements.)

What we are looking for:

-High School education or equivalent

-1-3 years of similar or related experience preferred. Related experience can include previous experience in collections, loans, customer service, member services, banking, real estate, or mortgage servicing.

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM, with rotating Saturdays 8:30 AM - 12:30 PM

Salary Range: $22.55 - $25.06 per hour

Work Perks that Wow:

-No nights! (plus, limited weekend work hours).

-Medical Insurance- including a $0 cost plan option.

- Dental (2 plans to choose from, including orthodontic coverage) and Vision Insurance.

-Eleven Paid Holidays -The ultimate benefit to working in the banking industry; relax, recharge and celebrate what matters most!

-Vacation and Sick pay

-Bereavement and Jury Duty Leave

- Volunteer Time off -Engage in meaningful community outreach and help make a positive impact where you live and work.

-401(k) Plan with early enrollment eligibility and generous employer match.

-Employee Loan Rate Discounts.

-Employee Assistance Program and Employee Wellness Program- we care about your mental and physical wellness!

-Paid Life, AD&D and Short-Term and Long-Term Disability Insurance.

-Mutual of Omaha Supplemental Insurance (Including discounts on Travel Insurance and Will Preparation).

-Flexible Spending Accounts.

-Profit Sharing Program and Service Awards- Get rewarded for your service and helping our Credit Union succeed!

- Educational and Certification Assistance- We believe in investing in your future, we offer educational and certification assistance to help you reach your professional goals and stay ahead in the industry.

-Early Access to earned wages

-Employee Discounts - Enjoy discounts on travel, hotels, childcare, groceries and much more, offered through LifeMart.

-Ample parking at no cost!

Ready to make a difference in your community and grow your career in a supportive, values-driven environment? Join Credit Union of Denver Today! Apply and now and be part of a team that truly cares about people, both inside and outside and outside the organization. Your future starts here!

To see all of our openings, go to:

CUDenver.com/Careers

Credit Union of Denver is an Equal Opportunity Employer,

Including Disability/Vets