Member Support Associate at Peloton Interactive

ABOUT THE ROLE

The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.

We interact directly with thousands of members per week, tracking the issues, and playing a meaningful role as liaisons between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.

YOUR DAILY IMPACT AT PELOTON

• Deliver above-and-beyond experiences to our members through phone, live chat, and email
• Build relationships with our community and make the impossible possible
• Think creatively about ways in which we can elevate the Peloton experience for our members every day
• Shifts vary and depend on business need. We are available for our members 7 days a week from 6:45am - 9:15pm CST

YOU BRING TO PELOTON

• A team player mentality!
• You enjoy solving problems
• You are an amazing multitasker
• A sincere and empathetic communicator
• You take pride in helping others
• If you like to make life easy by being proactive
• Out of the box problem solver and enjoy finding innovative ways to go above and beyond
• Experience in retail, hospitality and/or customer service

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive compensation and benefits packages including:

• This position pays $19/hour
• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Pet insurance and so much more!

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• Comfortable handling customer complaints
• Available to work: holidays
• Available to work: weekends
• Available to work: weekdays