Membership and Accounting Coordinator - Concert Golf Partners
Lake Mary, FL 32746
About the Job
As Membership and Accounting Administrative Coordinator you will be responsible for assisting the accounting department to include entering invoices; handling member disputes; correctly applying member services to accounts; collecting ACH information; and processing member changes. You will also assist the membership department to include conducting tours; onboarding new members; creating and updating member files; promoting member events; assist in resolving member issues; serving as first layer to try and save a member resignation; selling, closing, and collecting initiation fees for new membership sales.
Additionally, you will assist in executing member events, especially membership drives including sign in tables; executing sales and marketing flyers; supporting and assisting the communications team with occasional tasks. You will be expected to perform all other related duties as assigned by management.
Additionally, you will assist in executing member events, especially membership drives including sign in tables; executing sales and marketing flyers; supporting and assisting the communications team with occasional tasks. You will be expected to perform all other related duties as assigned by management.
Membership:
- Onboard new members, entering them into NorthStar and membership report, sending orientation emails.
- Process payments per accounting's desired process.
- Create new member files.
- Update existing files with member changes.
- Process member changes (resignations, upgrades, downgrades, medical leave, etc.) and enter into membership report.
- Serves as first layer to try to save submitted resignations.
- Sales support / assist with leads (tours, calls, reminders, closes)
- Occasionally assist communication of member events with calls, text platform and email
- Help with lead generation campaign support and execution.
Additional Membership duties:
- Assist in executing member events, especially membership drive events including sign in tables, sales & marketing flyers, and P&P info.
- Execute potential member tours and orientation tours as directed by supervisor.
- Sell, close, and collect initiation fees for new membership sales.
- Organize production of membership kits for sales calls and direct mail activities
- Coordinate the completion and receipt of all Membership documents required for the sale of Memberships.
- Orient new members into the club by introducing them to key staff, members, and scheduling their introductory appointments.
- Prepare correspondence and handle telephone calls to Members and prospective Members.
- Effectively respond to member comments in accordance with club standards, policies, and rules; use ideas, feedback, and suggestions to continuously improve upon the services provided to members.
- Function as a liaison between management and members. Listen to members’ concerns and complaints and report them to the General Manager.
- Assist General Manager in the development and recommendation of activities that will increase one or all the following:
- Member usage and participation
- Member satisfaction level
- Gross revenues
- Attend special events and activities to provide sales information and tours.
- Maintain prospective member information and individual files for each member and enter all information into Member Database
- Any other non-specified duties related to membership as directed by supervisor (Membership Director / General Manager)
Accounting:
- Enter invoices
- Logs checks
- Handles member disputes
- Applies member services – Medical Leave, Cart Plans, Dues, Dues Credits, Etc.
- Resigns Members
- Collects ACH information
Education/Experience:
- High school diploma or equivalent (GED) required.
- One year experience in sales, relationship management, customer service, administrative assistant, and/or membership associations.
- Proficient with computer systems to include Outlook, email, Microsoft Office, social media platforms and familiar with membership software.
- Demonstrated ability to prioritize, multitask and manage data with a high degree of accuracy.
- Possess strong organizational, written, and oral communication skills.
- Demonstrated results and detail oriented and capable of working with minimal direction.
- Excellent team player with ability to work hands on in a fast-paced environment.
- Must possess ability to maintain confidentiality and to handle member and guest information in a confidential manner.
- Diplomatic team player able to foster relationships with Members, employee partners and guests.
Benefits:
We offer a comprehensive benefits program to include medical, dental, vision, other voluntary products, Flexible Spending Account, Health Savings Account, Paid Time Off, Paid Company Holidays, 401(k) Retirement & Savings Plan, and Playing Privileges.
Source : Concert Golf Partners
