Membership Billing Supervisor - Omni Hotels & Resorts

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking Membership Billing Supervisor for the beautiful new Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor's 2019 Best Places to Work list!

Responsibilities

• Oversee the membership billing operations
• Read Group Contract and Resume and ensure that all billing requirements are met
• Attend Pre-conference and weekly Resume meetings
• Conduct daily bill reviews for all group accounts to ensure accurate billing
• Print P1 accounts and review to ensure that group invoices are billed out timely
• Prepare and send group invoices within SOP timeframe, ensuring that there is support for all charges and a CS, or Catering Manager has approved the bill prior to mailing 
• Conduct follow-up (10-day) calls to ensure that client has received invoice and review and reconcile any disputes in a timely manner
• Maintain neat and organized group billing files
• Log all correspondence and collection activity related to the specific account in Epitome
• Conduct Collection activity for group invoices until bill is paid, alert supervisor/manager of all potential late payments
• Prepare commission check request for paid groups
• Research and respond to credit card inquiries and chargebacks within the timeframe established by credit card company
• Print Reservations Activity Reports daily and charge advance deposits to group guests credit cards
• Respond to all customer inquiries in a timely, efficient manner and record notes in Epitome
• Perform other tasks dictated by AR and Accounting Manager
• Ability to use Microsoft Outlook E-mail and Microsoft Office products

Qualifications

• Previous hotel experience preferred
• High diploma or equivalent
• Prior receivables and/or accounting experience preferred.
• Must be proficient in Excel, Outlook and other general computer skills
• Must be able to communicate with internal and external guests
• Must be able to work Monday- Friday  with the occasional weekend

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com