Membership Clerk - Boys & Girls Club of Northwest San Diego

The Membership Clerk is responsible for maintaining the front desk, providing quality customer service ensuring the safety of Club members and maintaining all membership functions including Traxs system entry and data maintenance, payment collection, processing and membership files. The Membership Clerk provides regular clerical and administrative support to the Oceanside Clubhouse Manager and members. Maintains schedules and calendars, answers telephones and maintains electronic and hard copy files. Responsible for providing a point of contact for walk in traffic, incoming telephone calls, granting access to the building, and supporting the highest level of customer service for members and visitors.

Major Duties and Responsibilities:

• Ensure the safety, security, and appearance of the front desk.
• Maintain program, transportation, and rental calendars, communicating with staff and members.
• Provide excellent customer service by handling inquiries and concerns courteously.
• Manage financial transactions, including processing payments and preparing end-of-day reports.
• Maintain organized electronic and hard copy filing systems.
• Accurately track member information and attendance data.
• Support administrative tasks, including correspondence and report preparation.
• Attend staff meetings and assist with special projects as needed.

Additional Summer Duties:

• Create and manage camp activities and registrations.
• Process payments and communicate with parents regarding camp details.

Qualifications:

• Education: High School Diploma or GED.
• Experience: Minimum of three years in a service or non-profit organization, focusing on administrative functions and customer service.
• Skills: Proficient in MS Office; excellent communication and organizational skills; attention to detail.

Knowledge/Skills/Abilities:

• Strong interpersonal and relationship-building skills.
• Ability to work with diverse populations and maintain confidentiality.
• Must possess a valid driver’s license and be able to obtain CPR/First Aid certification.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Boys & Girls Clubs of Northwest San Diego is an equal employment opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any other characteristic protected by law.

The Club is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Club policy prohibits discrimination on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law.

The Club is committed to providing equal opportunities and complying with applicable laws. This commitment applies to everyone involved in the operations of the Club. Our team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are committed to preventing and correcting unlawful discrimination by any employee, supervisor, co-worker, client or customer or anyone else you may encounter in the course of your work.

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Drug screening and a background check is required upon hire.

All BGCNWSD Employees must be fully vaccinated against COVID-19 with vaccination record submitted to HR at time of hire.
All BGCNWSD Employees must pass DOJ LiveScan fingerprinting & LexisNexis federal criminal and sex-offender background check, pre-employment drug screening, and TB testing. For the safety of our members and staff, convictions of any violent crimes, offenses related to drugs, or crimes against a child will disqualify candidates for employment at Boys & Girls Clubs of Northwest San Diego.

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