Position Title: Membership and Database Associate

Part Time/ Seasonal

Job Description:

Boyce Thompson Arboretum seeks an experienced and energetic Membership and Database Associate to provide administrative support to our Membership and Development teams, process membership sales, and provide excellent customer service to our members and visitors. The ideal candidate will have strong organizational and computer skills, and a friendly, positive attitude. They must be self-motivated, professional, and capable of managing their work and prioritizing tasks in a fast-paced environment. This position will be on-site in our Membership Office, which is open to the public.

ABOUT US

In 1924, Boyce Thompson Arboretum (BTA )was founded by mining magnate Colonel William Boyce Thompson. The desert landscape inspired Colonel Thompson to create the arboretum with the mission of educating people about desert plants and their uses in an arid environment.

This mission continues today, and Boyce Thompson Arboretum has grown in mission and size over its 100-year history. As an independent non-profit organization, the arboretum is located in Superior, Arizona. Situated at the base of Picket Post Mountain and adjacent to the Tonto National Forest, the Arboretum is located approximately 40 minutes from Mesa and one hour from downtown Phoenix. BTA welcomes over 145,000 visitors annually. At 372 acres, BTA is Arizona's oldest and largest botanical garden. BTA's collection comprises 4,030 taxa, 405 rare/endangered species, and over 30,000 individual plants. Along over 5 miles of trails, you will find plant exhibits from 11 of the world's deserts, a native riparian habitat, and colorful specialty gardens displayed alongside native Sonoran Desert vegetation. As an Audubon Important Bird Area, you will encounter many of the 275 bird species identified at BTA along with other native wildlife. It is not uncommon to see javelinas, bobcats, and a variety of native and migratory birds while working, hiking, and enjoying the grounds. BTA is an equal-opportunity equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DUTIES AND RESPONSIBILITIES

• Assist with all aspects of membership including selling memberships, processing payments, and printing and mailing membership cards
• Assist with data entry and maintaining database of members, donors, and event attendees
• Provide customer service for members and visitors in-person, over the phone, and via email
• Maintain organization and cleanliness of Membership Office and inventory of supplies
• Maintain operations and repairs of copiers, printers, computers, and credit card machines
• Perform daily cash counts and balance cash drawer

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal, verbal communication, and customer service skills
• Excellent attention to detail and written communication skills
• Excellent computer and typing skills including experience with MS Office Suite (Word, Excel)
• Experience with Blackbaud Altru or similar CRM is a plus
• Experience working in Membership for a museum, garden, or arboretum is a plus
• Ability to work in a challenging, fast-paced environment
• Ability to demonstrate initiative and establish priorities
• Ability to work a flexible schedule including weekends and holidays

EDUCATION AND EXPERIENCE

• High school degree or equivalent
• 2+ years' experience in an administrative and/or customer service-based position

WorkingConditions

Possible exposure to hot weather and temperatures. Possible exposure to distracting/uncomfortable noise levels. Risk of bodily injury from mechanical parts, electricity, wildlife, etc. Possible exposure to fumes, odors, etc. that may require protective equipment.

BTA is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. www.btarboretum.org

Please email your resume with a cover letter to the Development and Member Services Manager, Kelly Harrigan, at kelly.harrigan@btarboretum.org.

Must pass background check.