Membership Engagement Specialist - MarbleheadYMCA - Lynch/van Otterloo YMCA

Are you seeking an opportunity to use your communication and organizational skills to support individuals pursuing to live a healthy lifestyle? Are you experienced in providing exceptional customer service want to build upon your skills in a full-time role? This may be the opportunity for you!

As a Membership Services Specialist, you will help support our Welcome Center and the families and individuals we serve by creating a welcoming atmosphere and providing superior customer and concierge services. Using strong customer service skills, a collaborative and hard-working mindset, and a positive and supportive attitude, the Member Services Specialist is responsible for quality customer service by problem-solving and resolving member concerns, providing exceptional member and program experience through the communication and execution of member benefits and special initiatives, and accurate and timely completion of administrative tasks. You will act as a liaison between our program staff and membership teams to ensure efficient communications are passed on to the appropriate parties and follow-up is provided for members and visitors.

To thrive in this position, you have proven customer service success in a fast-paced environment and experience in coordinating activities or events. You are computer proficient and able to transition between multiple software systems seamlessly. You are highly engaging with the ability to relate effectively to diverse groups of people from all segments of the community as well as be discrete relative to member status and personal information.

In addition to quality work environment our YMCA offers competitive salaries, benefits and professional development opportunities including;

• Paid training and development
  
• Advancement and growth opportunities within our seven YMCA locations.
  
• Free YMCA membership and employee discounts on programs.
  
• Health and dental insurance for full time employees.
  
• 2 weeks paid vacation in addition to generous paid sick and personal time for full time staff.
  
• Retirement fund with 12% company contribution (once vested/no match required).
  
• Employer funded life insurance.
  

Qualifications

• Previous external sales or customer service experience required particularly in a fast-paced high-volume environment, could include hospitality industry experience
• Computer proficiency and the ability to support others as needed
• Ability to manage multiple priorities in a fast-paced environment
• Highly engaging interpersonal skills with ability to relate effectively to diverse groups of people from all segments of the community
• Ability to maintain confidentiality about members' circumstances
• Schedule is Tuesday - Saturday 11am to 7pm

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.