Membership Sales & Customer Service Associate - Massage Envy

Where Better Careers Begin!

Massage Envy Erie: 2070 Interchange Rd. Unit 220, Erie, PA 16565. 

Are you looking for an ENGAGING and FULFILLING position in a SUPPORTIVE environment with exciting Growth Opportunities?!

If so, this position is for YOU!

At Massage Envy Settlers Ridge, we are looking for individuals who are customer service oriented and possess a passion for the beauty and wellness industry!

Massage Envy is a leading provider of Massage and Skin Care services and is on the cutting edge of developing and offering clients the newest and most effective beauty and wellness treatments!

WHAT WE'LL ACCOMPLISH TOGETHER

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience.

As a Membership Sales and Customer Service Associate at Massage Envy Erie, essential responsibilities revolve around providing excellent services to members and guests. These include:

• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Promoting the Wellness Program.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Providing support for the spa by maintaining a clean environment.
• Explaining the benefits of regular body care (massage, stretch and skin care) to clients.
• Helping to grow the business by creating relationships with clients and providing exceptional customer service skills.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including employer-paid healthcare, matching 401(k), and paid time off for Full Time employees. Also includes Free or discounted services and retail product.
• A healthy compensation plan that rewards your hard work with Hourly PLUS Commission.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

WHAT IT TAKES TO SUCCEED

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).

Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with other in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.