Membership Service Representative II - Burbank Community YMCA - YMCA of Metropolitan L.A.

🌟 Join Our Team as a Full-Time Membership Services Representative II at the YMCA! 🌟

Do you have a passion for helping others and providing excellent customer service? The YMCA is looking for a friendly and enthusiastic Full-Time Membership Services Representative II to be the welcoming face of our community! ðŸ¤ðŸ‘‹

As a Full-Time Membership Services Representative II, you'll be the go-to person for managing our new members and engaging our new and existing members in various programs across the Association.

You'll handle membership inquiries, support new member registrations, and ensure that everyone has a positive experience at the Y. 🎉 Your friendly demeanor and attention to detail will help create a welcoming atmosphere for all! 🌈

What You'll Do:

• Provide excellent customer service by greeting and assisting members, answering questions, and resolving any concerns.
• Assist with membership sign-ups, renewals, and account updates, ensuring accurate data entry. 💳
• Complete new member follow-up calls
• Foster a warm and inclusive environment, helping members feel valued and connected to the YMCA community.
• Support member engagement by sharing information about YMCA programs, events, and services.

Requirements:

• A passion for working with people and delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Attention to detail and the ability to multitask in a fast-paced environment.
• A positive attitude and a commitment to the YMCA's mission and values (respect, responsibility, honesty, caring).
• Current CPR and First Aid certification from the American Red Cross, ASHI, or the American Heart Association (or willingness to obtain within 30 days of hire). Online only courses are not accepted.
• Age 16 or older
• This position requires the final candidate to successfully pass an E-Verify check. For more information about E-Verify, please visit https://www.e-verify.gov/employees/e-verify-overview

Take Note of our Amazing Part-Time Perks and Benefits âœï¸ðŸ““:

🊠Free Access to All 26 Greater LA Branches: Dive into fun and fitness anytime, anywhere across our vibrant community of facilities.

👧🧒 Give Your Kids the Best! Enjoy free before and after school child care at select locations for your little ones, along with complimentary sports and youth classes - it's a win-win for everyone! (some limitations apply)

🌟 Celebrate Your Health & Well-being: We believe in self-care, so enjoy a paid day off annually dedicated entirely to your wellness and rejuvenation and we offer paid sick leave.

🤸â€ðŸŽ¨ Get Active & Creative with the Whole Family: Grab a 20% discount on our exciting LA Y programs and treat yourself to a myriad of activities designed to keep you energized and inspired!

ðŸ•ï¸ Adventure Awaits: Enjoy a whopping 25% discount on day camps for your kids, creating memorable experiences for them while you save big.

🌴 Plan for the Future: We'll help you start preparing for tomorrow with a 10% Y Retirement Fund contribution (upon eligibility) and access to the Y Retirement 403(b) Savings Plan (tax-deferred and Roth options).

📚🎓 Lifelong Learning: Embrace growth with paid training, leadership development opportunities, and tuition assistance to help you reach your professional goals.

💳💵 Financial Wellness Matters: Staff are able to enjoy access to the SoCal Credit Union and can save big on everyday purchases with several discounts programs, including access to PerkSpot!

💎That's Not All: There is a treasure trove of additional perks waiting for you! Imagine combining your passion for education with these amazing benefits - that's the kind of impact we're talking about!

Join us in creating a welcoming community where every member feels valued and supported! Apply now to become a part of our team, and help us make a difference in the lives of our members every day! 🌟ðŸ¤

As part of our dedication to the diversity of our staff, the Association is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. People of color, people with disabilities, women, and LGBTQ+ candidates are strongly encouraged to apply.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.