Membership Service Specialist / Business Support / Member Advisor - Hybrid Role - LOCALS ONLY at Zillion Technologies Inc

US CITIZENS / Green Card Holders ONLY

NO THIRD PARTIES PLS

THIS IS A DIRECT CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Saakshi Sahni - 703-955-1070

Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

Job Title: Business Support / Membership Services Specialist

Location: Hybrid 2 days a week in Vienna, VA // 3 days remote

$$ BEST RATES AVAIALBLE $$

Duration: Long Term Ongoing Project with NO end Date

Direct Banking Client

US CITIZENS, Green Card holders, EAD Green card holders Only

Job Description:

•Schedule Type: Hybrid with the expectation to report onsite a minimum of 2 days per week

Qualifications:

• Ability to work independently and in a team environment.

• Advanced knowledge of branch systems and processes

• Advanced research, analytical, and problem-solving skills

• Advanced skill applying research and interpretation of findings to respond to requests for information

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.

• Advanced skill navigating multiple screens and PC applications and adapting to new technologies

• Advanced verbal and written communication skills.

Responsibilities:

• To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or company systems, policies, and procedures

• To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision

• To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems

• Analyze, research, and resolve problems and discrepancies related to member accounts/loans

• Ensure software/systems meet regulatory and procedural requirements

• Develop and recommend enhancements to improve operational processes and procedures

• Identify and detect errors/omissions; resolve or arrange for the resolution

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Perform research for process improvements

• Recommend corrective action when discrepancies occur

• Resolve issues relating to General Ledger accounts and/or company systems

• Test and implement software and/or processes

• Work with other business units to resolve systems and equipment issues

• Perform other duties as assigned

• The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs

Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,

Saakshi Sahni

Zillion Technologies Inc.

Director - Talent Acquisition