Membership Services Coordinator - PHI Air Medical

Membership Services Coordinator

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Membership Sales team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As a Membership Services Coordinator, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Responsibilities include:

• Performs daily Membership Program functions with regards to data entry, renewing existing memberships, adding new members, processing/posting payments, issuing customer membership cards, data summaries, report preparation, data analysis.
• Handles customer inquiries including complaints and concerns. Alerts appropriate personnel for follow up as indicated.
• Tracks and reports on Membership sales statistics.
• Creates other ad-hoc reports on Membership sales as needed.
• Processes daily mail and shipments as required.
• Educates community members and other PHI Air Medical personnel on the benefits and parameters of the PHI Cares Membership Program.
• Identifies and reports Membership Program marketing ideas to Membership Sales Representatives and other personnel.
• Coordinates ordering and distribution of Membership Program marketing materials.
• Maintains current messaging, documents, calendar events on PHI Cares Website and SharePoint site.
• Assists Program Director with other duties as required.

Compensation and Benefits

• We a comprehensive benefits package and uncapped commissions!

Schedule

• 5 & 2

The successful candidate will have:

• High School diploma or GED required
• Degree in health education, health science, sales, marketing or other related field preferred.
• Minimum of 3 years of office administrative experience required.
• Minimum of 3 years work experience in a health-related or marketing field. Previous Memberships Program experience preferred.
• Excellent customer service and communication skills to include oral comprehension, oral expression, written comprehension and written expression.
• Ability to problem solve customer issues with a positive win-win attitude.
• Able to work in an organized fashion while managing multiple tasks simultaneously.
• Ability to maintain financial responsibility of Membership Program at all times.
• Ability to accurately work within MS Office Suite (Excel / PowerPoint and Word) and Membership Program specific database with above average typing speed and accuracy.
• Must be able to pass a pre-placement drug test and background screen.
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Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.