Mental Health Admissions Specialist - Fairview Health Services

The Mental Health Admission Specialist will coordinate admissions to the inpatient mental health and detox units within M Health Fairview. Admissions are processed through the emergency departments. The Mental Health Admission Specialist is responsible for taking clinical from mental health professionals, identifying a bed and a provider, and reviewing with psychiatric providers. They will manage a wait list and actively take phone calls from various partners and community callers while providing the highest quality of customer service.

Receives Incoming Admissions:

• Answers direct emergency admission line for M Health Fairview, collects and enters needed information into Epic, organizing and prioritizing as appropriate. Utilizes critical thinking skills for the best outcome.
• Prioritizes and expedites internal transfers, transfers between all M Health Fairview hospitals, and transfer admissions from ED, and other medical areas.
• Assess and triage client admissions using identified admission criteria.
• Documents complete and accurate demographic and clinical information.
• Coordinates emergency inpatient admissions to acute care units from external sources.
• Coordinates same day inpatient admissions to acute care units from internal and external sources.
• Coordinates internal and external physician-to-physician phone consultations.
• Conferences RN (Registered Nurse) Patient Placement, accepting physician, and sending physician to collect appropriate data, and under the direction of the Patient Placement Manager, appropriately places the patient on the correct floor according to clinical service or acuity.
• Communicates admissions to patient care units and to referring sites.

Facilitates Inpatient Admissions from external facilities:

• Accurately gathers relevant patient demographic and clinical information to facilitate scheduled inpatient admissions to appropriate unit based on established clinical protocols.
• Enters data into Epic to alert financial reps and units of upcoming admissions.

Coordinates Transfers and Discharges:

• Coordinates internal unit-to-unit transfers, hospital to hospital transfers
• Assists unit staff with environmental service requests and entries into Epic system including admissions, unit to unit transfers, updates, and discharges in a timely and accurate manner.

Facilitates Inpatient Consultations:

• Facilitates communication, admission, and consultation aspects for physicians.
• Exhibits ability to multitask, prioritize, organize, critically think, and make decisions.
• Facilitates complex care huddles on acute patients to ensure proper outcomes for admissions by including all leadership parties

Universal Competencies:

Demonstrates Commitment to Customers:

• Is aware of different customer needs/desires.
• Takes action to meet customer needs/desires with respect to customer diversity.
• Helps improve processes to meet customer needs.
• Suggests and acts on ideas to improve overall customer service.
• Respects confidentiality and shares information with only those that need to know.

Demonstrates Commitment to Fellow Employees:

• Seeks to understand and value differences between employees.
• Treats other employees with dignity and respect.
• Demonstrates open, honest communication and behavior.
• Resolves conflict in a positive manner.
• Contributes to the productivity of the workgroup.

Demonstrates Commitment to Fairview:

• Lives the values of dignity, integrity, service, compassion, and innovation
• Supports the mission/vision.
• Speaks positively about Fairview and Health East.
• Chooses to make Fairview and Health East a better place.

Organization Expectations, as Applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements
  • Completes all required learning relevant to the role
  • Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards.
• Fosters a culture of improvement, efficiency, and innovative thinking.
• Performs other duties as assigned

Required

Education

• High School Diploma

Experience

• 1 year in customer service setting
• 1 year in call center setting
• 1 year in a mental health setting

License/Certification/Registration

• N/A

Preferred

Education

• HealthCare related AA

Experience

• Patient placement experience in a fast-paced call center environment.

License/Certification/Registration

• N/A

Additional Requirements (must be obtained or completed within a period of time):

Able to sit for extended periods of time, perform repetitive motion of wrists, hands, and fingers, auditory and acuity to utilize telephone system, visual acuity to read and able to read, write, speak, and understand English.

Strong computer skills and typing skills required. Must have excellent interpersonal, organizational, decision making, multi-tasking and verbal/written communication skills. Must be able to effectively deal with stress.