Mental Health Crisis Center Representative at TEKsystems

We are seeking dedicated and compassionate Crisis Counselors to join our team at a Federally Qualified Health Center (FQHC) in Sacramento. This role involves responding to the 988 hotline, and providing emotional support, assessment, crisis intervention, and treatment/support referrals to contacts.

Key Job Responsibilities:

• Respond to 988 and Lifeline Crisis communications, hotlines, and provide emotional support, assessment, crisis intervention, and treatment/support referrals.
• Consistently and accurately assess each caller for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each caller.
• Offer and provide Follow Up Texts, Chats, and Calls to callers at risk of suicide, suicide loss survivors, and others.
• Follow through on Imminent Risk calls to assure emergency contact is made with callers and confirm outcomes or re-engage callers as indicated.
• Provide detailed and thorough documentation for all crisis line calls and Crisis Chats/Texts.
• Adhere consistently to call management guidelines and all crisis center policies and procedures.
• Assist with reporting on crisis center data and outcomes throughout the year.
• Assist with maintaining and updating the community resource database.
• Maintain confidentiality of all callers, Crisis Chat and Text users, crisis center location, Crisis Center staff, and Crisis Line Policy and Procedures.

Employee Value Proposition (EVP): For those passionate about mental health, this is an opportunity to impact and save lives. We seek individuals interested in working in mental health, behavioral health, and community service. As an FQHC, we serve a population of people who are uninsured or insured with government-supplemented benefits (Medi-Cal, Medicaid, etc.). We provide healthcare for an underserved population.

Work Environment:

Call center environment - onsite

Shifts:

• Sun-Thurs: 7am - 3:30pm, 3pm - 11:30pm, 11pm - 7:30am
• Tues-Sat: 7am - 3:30pm, 3pm - 11:30pm, 11pm - 7:30am

Shift times include a 30-minute lunch, with the option to extend to a 1-hour lunch, which will extend the shift accordingly.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

 Medical, dental & vision 

 Critical Illness, Accident, and Hospital 

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

 Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

 Short and long-term disability 

 Health Spending Account (HSA) 

 Transportation benefits 

 Employee Assistance Program 

 Time Off/Leave (PTO, Vacation or Sick Leave) 

#prioritywest

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.