Mental Health Program Coordinator - FACE TO FACE HEALTH & COUNSELING SERVICES, INC

ORGANIZATION OVERVIEW:      

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.

JOB SUMMARY: 

The Mental Health Program Coordinator is a full-time position coordinating outpatient access, referrals, data reporting, integrative health, and mental health provider schedules for Face to Face and partners serving youth experiencing homelessness. Plan, organize, and coordinate the activities of mental health care programs. The Mental Health Program Coordinator works closely with clients and acts as a bridge between clients, therapists, case managers, and other healthcare professionals.

This is a full-time position at 37.5 hours a week.

RESPONSIBILITIES:

• Maintain caseload of coordination of referrals for organization-wide and outside referrals.
• Coordinates with health care providers, social service personnel and other community agencies to obtain services for clients; promotes, builds, and maintains effective systems of care through coordination with community partners and allied agencies.
• Coordinate and manage Mental Health outpatient waitlist.
• Prepares all required reports and maintains all appropriate records (screenings, daily visit count, cancellations, and no shows).
• Manage mental health outpatient caseloads in conjunction with Mental Health providers.
• Mental Health documentation scanning.
• Collaborate with Face to Face and partner staff to determine youth needs related to integrative health at each location.
• Develop and manage complex schedule of integrative health practitioners across multiple sites and Mental Health outpatient schedules.
• Onboard integrative health practitioners including facilitating contracts, background checks, necessary training, tax reporting forms, and invoicing practices.
• Work with Mental Health Manager to manage integrated health budget including contractor, supply, and incentive costs.
• Purchase and maintain inventory of all supplies needed for the Mental Health programs, ensuring practitioners have what they need while remaining in program budget.
• Manage incentive structure for the program (purchasing, inventory, and tracking system and receipts for all gift cards).
• Collect integrative health services data from practitioners and enter it into database in a timely manner.
• Collect and process invoices for all integrative health practitioners, ensuring they are processed in a timely manner and in line with grant deadlines.
• Maintain spaces where integrated health services occur at all locations.
• Keep up to date on integrative health practices and trends, continuously expanding knowledge of new developments.
• Network with integrative health practitioners to stay up-to-date and aid in recruiting.
• Provides all services guided by the evidence-based principles for helping youth overcome homelessness.
• Perform other duties as assigned.

QUALIFICATIONS:

• Associate or bachelor’s degree in social work or human services. (preferred)
• Proven experience as a program coordinator/supervisor, preferably in a non-profit setting.
• Experience working with mental health provider(s)-e.g., LICSW, MSW, LPCC, LGSW, Psychologist or Psychiatry.
• Experience working with integrative health practitioner(s) – e.g., meditation, massage, acupuncture, ear beading, trauma-informed exercise, energy work, and yoga (preferred).
• Experience working with youth, people experiencing homelessness, or both (preferred).
• Ability to multi-task, prioritize, meet deadlines, and manage extensive workloads in a fast-paced environment.
• Ability to work independently, exercising good judgment and involving others when necessary.
• Proven administrative skills related to budget management, invoice processing, and data management.
• Excellent verbal and written communication skills.
• Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds
  
• Strong attention to detail.
• Proven ability to collaborate effectively with a wide range of partners and stakeholders.
• Proactive approach to problem solving with strong decision-making skills.
• Flexible and adaptable to a fluid work environment.
• Strong organizational skills.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.  You may be just the right candidate for this or other roles.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description.
• Ability to perform duties and responsibilities typical of an office environment.
• Reliable source of transportation and the ability to travel frequently between locations.

Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS: 

The pay rate for this position is between $25 and $27 per hour based on qualifications.

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (with 3% match) as well as 23 days of PTO and 11 paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.