Merchandising Supervisor - Miracle Hill Ministries

Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services. At our core, we exist to serve people experiencing homelessness-physically, emotionally, and spiritually. We share the Good News of Jesus with them as they move toward independence, stability, and healthy relationships.

Summary / Purpose of Position This position's primary responsibility is to supervise all processes on the salesfloor to include greeting, assisting, and ringing customers transactions in a timely and accurate manner, putting out priced merchandise and maintaining a clean and organized salesfloor. Success is defined by creating a customer-friendly experience, in both what the customers sees and feels, through Christ-centered personal demonstration and leadership of the thrift store team.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Ensure that all store employees and volunteers' behavior is in accordance with the philosophy and policies of Miracle Hill Ministries.
  • Provide Christ-centered leadership that ensures all are treated with fairness, dignity, and respect.
  • Cultivate a Christ-centered store environment, through exceptional service, promptly greeting, assisting, and thanking donors and customers.
  • Effectively communicate and resolve any employee, donor, and customer concerns in a courteous and respectful manner.
  • Ensure the timely processing and placement of incoming merchandise and go-backs on the salesfloor.
  • Ensure the store appearance and merchandising layout is neat, clean, organized, customer friendly, and free from any hazards.
  • Train thrift associates and volunteers to standard operating procedures; provide coaching and feedback.
  • Ensure store funds are properly secured and accounted for and all cash handling procedures are followed.
  • Work with a sense of purpose, setting the example for efficient and outstanding customer service.
  • Assist in planning and preparing staff schedules; assign employees and volunteers to specific duties.
  • Evaluate inventory needs; proactively order merchandise and store supplies from warehouse and vendors.
  • Ensure compliance of all safety guidelines, timely correcting and reporting hazards, and incidents.
  • Encourage spiritual growth of employees and volunteers; willingness to lead daily devotionals.

• Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by the ministry.
• Perform any of the required job duties of a thrift associate or other duties assigned by the store manager.

Core Attributes & Expectations:

• Display a life that reflects Miracle Hill's Core Values: Christ-centered, compassion, integrity, continual growth.
• Model good work habits, efficiently manage time to meet production needs as well as other assigned tasks.
• Motivate self and others to take initiative in daily tasks and operations.
• Strong delegation and communication skills to convey important information clearly and effectively.
• Exhibit servant leadership through humility, personal accountability, flexibility, problem solving, initiative and conflict resolution.
• Ability to coach, teach, train and develop others to establish a productive and positive work environment.

Supervisory Responsibilities:

• Thrift Store Associates
• Volunteers/Community Service/Guests

Qualifications/Education/Certification:

• Education: High School Diploma or equivalent
• Experience: 3 years retail experience, preferably with one or more years in a supervisory role.
• Basic computer, cash register and accurate cash handling ability required.
• Specialized training required: None.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to see, distinguish color, hear, speak, bend, lift and move up to 35 pounds on a regular basis.
• Stand on one's feet for an entire shift, often in a stationary position.
• Manipulate tagging and pricing guns in a repetitive manner.
• Ability to reach into the bottom of a Gaylord box.

Religious:

• As an evangelical Christian ministry, Miracle Hill values its rights under federal law to hire individuals who share the Christian faith and the ministry's doctrinal beliefs.
• To be considered for employment, ALL APPLICANTS MUST read and agree with our Doctrinal Statement and Employment Qualifications (scroll down on page to see qualifications).