Merchant Services Incident Consultant at Motion Recruitment Partners, LLC

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Merchant Services Incident Consultant in Dallas, TX, Des Moines, IA, Atlanta, GA or Tempe, AZ (Hybrid).
Group: Merchant Services business side not technology

Work with the brightest minds at one of the largest financial institutions in the world
This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age
If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months with extensions and/or FTE conversion
Required Skills & Experience

• 4+ years of Business Execution, Implementation
• Proven track record of cultivating and nurturing strong professional networks, adept at fostering meaningful relationships to drive collaborative success
• Ability to be flexible and quickly adapt to a dynamic environment and react to changing priorities, having the ability to navigate through ambiguity and change
• Strong communications with the ability to articulate ideas clearly and concisely.
• Adept at fostering collaborative relationships and adept at adapting communication style to diverse audience.
• Focus on Business Incidents.

• Incident Analyst/Management experience
• Working in Merchant Services
• Incident triage
• Handling credit cards incidents

What You Will Be Doing

• Collaborate with client personnel in Business Execution.
• Incident Triage and Analysis: Monitor and assess incoming incident reports to determine severity and impact
  Conduct initial analysis to identify potential root causes and impact on operations.
• Incident Response and Resolution: Respond promptly to incidents according to established protocols and procedures
  Collaborate with cross-functional teams to resolve incidents efficiently and effectively.
• Documentation and Reporting: Maintain detailed records of incident details, response actions, and resolutions
  Generate incident reports and communicate status updates to relevant stakeholders.
• Escalation and Coordination: Escalate incidents to higher-level support or management as necessary
  Collaborate with senior incident management personnel for complex or critical incidents.
• Preventive Measures: Participate in the development and implementation of preventive measures to mitigate future incidents
  Contribute to the improvement of incident response processes and workflows.