Meta Assistant Retail Manager - BDS Connected Solutions, LLC.

Join the Meta Retail Store team, as we bring AR/VR experiences to life with consumers.  Help drive the connection between people and our client’s products as we work together to build towards the metaverse. As a bonus to working on the Meta Burlingame campus, this opportunity will offer free on-site parking and electric car charging, provided meals, on-the-job paid training, and free client product throughout your employment!

As a Meta Assistant Retail Manager, you are focused on supporting the Retail Manager in the daily business operations of the retail store. General tasks include assisting with managing a team that provides the best in-store customer experience through immersive, hands-on demos of AR & VR products. You will passionately assist in leading a team focused on driving customer acquisition, retention, and satisfaction with every engagement. You excel in sales, customer service, product training, maintaining operational and brand excellence (overall experience). You will serve as a subject matter expert for everything Meta and emulate the desired behaviors with your team.  

$75,000-$82,000 annual salary

WHAT WE OFFER

• Competitive pay 
• Early wage access
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

WHAT YOU'LL DO

• Assist with managing the team and the overall operation of the location, including but not limited to opening, and closing, recruiting, training, scheduling, performance management, inventory management, weekly and daily report outs on performance, team schedules, and program metrics
• Collaborate with team lead and Retail Manager on setting and achieving team-specific goals related to quarterly sales targets
• Assist in increasing sales of client’s products and CSAT scores through the development and execution of a best-in-class retail store team
• Interact with customers and retail team members to resolve complaints or grievances
• Assist partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained
• Other tasks as assigned by management

WHAT YOU'LL BRING

Experience and Education:

• High School Diploma or equivalent required
• 2+ years of retail sales management experience required 
• 3+ years of customer-facing expertise in retail sales required
• Demonstrated strength in teaching/coaching techniques; positively influence and empowers others

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal, and on camera
• Performance Management and conflict resolution skills
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience and tact and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
• Flexible availability with the ability to be on-call as needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 lbs
• Occasionally lift and carry up to 50 lbs
• Continuous hand/eye coordination and fine manipulation

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with regional offices in New York City, New York; Chicago, Illinois; and Columbus, Ohio. Visit us at www.BDSsolutions.com for more information.