Mgr-Pat Acct & Rev Svcs - Harris Health System

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Healths robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary

Assists the Associate Administrator or Director of Patient Accounts in managing and coordinating the daily operations of the Patient Financial Services (PFS) Bad Debt Collections, Billing, Customer Service, Follow Up, Payment Posting, Refund/Credit Balances, and Medicaid Pending Departments. Manages appropriate levels of staff during various shifts which include patient account representatives, Patient Accounts management support staff, bad debt representatives, payment clerks, Customer Service representatives, Insurance Verification/Coordinator staff, and Follow Up specialists. Manages the revenue cycle process, billing and collections of patient accounts, payment postings, bad debt collections, customer service call center and satisfaction, insurance verification, Medicaid pending process, and follow up operations.

Minimum Qualifications

Degrees / Work Experience / School Education
Bachelor's Degree in business, healthcare or related field. Preferred knowledge of EPIC Business Systems, at least 1 year experience. (Preferred) (And) Five (5) Years Work Experience in a large hospital environment; Knowledge of patient registration, patient accounts, and/or billing system preferred.

(Or)

High School Diploma or GED. Preferred knowledge of EPIC Business Systems, at least 1 year experience. (And) Nine (9) Years Work Experience healthcare experience in a large hospital environment preferred. Knowledge of patient registration, patient accounts, and/or billing system preferred.

Management Experience: Three (3) Years of Management Experience in supervisory/management role

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required: No
Writing /Composing (Correspondence/Reports)

Proficiencies: MS Word, P.C.

Job Attributes

Knowledge/Skills/Abilities:
Analytical, Mathematics, Statistical

Work Schedule: Hybrid Telecommuter

Other Requirements: Must be able to interact successfully in a culturally diverse environment.

Equipment Operated: Personal Computer and Microsoft Office applications