Mgr - Switchboard Communications - Resurrection Medical Center

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

In collaboration with the department Director, manages the communications department activities and resources. Provides day-to-day supervision and management of the communications staff. Manages staff relations including performance management, staff satisfaction, conflict management and other job related issues. Oversees the departments scheduling, recruitment and payroll. Manages all service requests and overall responsibility of all department equipment. Communicates various system changes and upgrades within the department and across the organization.

EDUCATION, EXPERIENCE, TRAINING

1.     High school diploma or equivalent required.

2.     Bachelors’ degree preferred.

3.     At least three (3) years of PBX experience required.

4.     At least one (1) years of supervisory experienced required.

5.     Effective written, verbal communication, and interpersonal skills.

6.     Customer Services experience required.