Mgr Warehouse Operations - DEA - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Mgr Warehouse Operations - DEA

PRIMARY PURPOSE:  To manage all warehouse operations to include oversight of product processing, production, fulfillment, material handling, storage and destruction, and any other operational service across multiple facilities.  To maintain and monitor production and performance metrics and measurements to insure we are delivering timely, accurate and compliant services to exceed client expectations.  To act as an operational liaison with vendors and provides subject matter expertise for operations, production, and IT systems. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Manages all operational functions in conjunction with warehouse, fulfillment, and production operations supervisors. Focuses on production and performance metrics (KPIs) and measurements to ensure our services are timely, accurate, and complaint.  
• Directly contributes to the oversight and management of financial forecasting and P&L performance To manage all warehouse operations to include oversight of product processing, production, fulfillment, material handling, storage and destruction, and any other operational service across multiple facilities.  To lead process improvement initiatives for all operations teams.  To contributes to the oversight and management of the P&L focusing on cost containment and the achievement of financial targets for all operations.  To ensure operational and regulatory compliance with required regulatory agencies with respect to operations and production.  To maintain and monitor production and performance metrics and measurements to insure we are delivering timely, accurate and compliant services to exceed client expectations.  To act as an operational liaison with vendors and provides subject matter expertise for operations, production, and IT systems. with a focus on cost containment and the achievement of financial targets for all warehouse operations.  Serves as Subject Matter Expert for operations, production, and IT systems.
• Assists in implementation of process improvements (MIBs), visual management, metric-based reporting for production and quality.
• Works to achieve organizational goals. Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Selects, trains, and develops an effective and efficient staff that champions a best place to work culture by identifying key personnel who will recognize culture gaps and promote a positive atmosphere.
• Ensures operational and regulatory compliance with required regulatory agencies with respect to operations and production with a targeted focus on DEA compliance.
• Assists with facility safety, security and maintenance operations.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in business or logistics from an accredited college or university preferred. 

Experience

Eight (8) years of management experience in a warehouse, manufacturing or distribution, production, or logistics environment with a focus on direct team member supervision experience or equivalent combination of education and experience required.

Skills & Knowledge

• Demonstrates the ability to provide direction in addressing difficult issues; influence others to implement needed changes
• Demonstrates the ability to be held accountable for individual, and where appropriate, team decisions, actions, and results
• Demonstrates the ability to assess situations, focusing on central issues; reviews all possible solutions and consequences; adapts theories, concepts and analytical tools to resolve problems/issues
• Demonstrates the ability to present ideas and information in a clear, concise, organized and diplomatic manner; listen to others to respond effectively to ideas and questions
• Demonstrates the ability to identify problems as they occur; follow rules, guidelines, and procedures; apply past experience and processes to current assignments
• Demonstrates the ability to ask questions and gather information in order to create customer requested reports.  Demonstrates the ability to identify problems and suggest possible causes and solutions
•  Demonstrates the ability to assign tasks and provide decision-making responsibilities by considering staff knowledge, experience, skills, and workloads
• Demonstrates the ability to manage own time, activities, and resources.  Identify specific activities required to accomplish objectives, rank them in order of importance, and coordinate and take action to achieve desired results.  Prioritize multiple activities and projects
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Proven management/leadership skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

NOTE:  Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.