Summary:
Ensures the integrity of all data collected at time of registration to ensure accurate patient identification helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided and delivers superior customer service to internal and external customers.
Responsibilities:
KEY RESPONSIBILITIES:
- Greets receives and escorts patients as required and consistent with customer service guidelines
- Collects and verifies patient demographic insurance eligibility and financial information/responsibility and accurately documents in hospital computer system(s)
- Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools software websites
- Identifies current and prior patient responsible balances educates patients on their financial responsibilities and collects same
- Screens self pay patients identifies potential solution(s) and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
- Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
- Assists patients in establishing secured installments plans when applicable
- Ensures all hospital and regulatory requirements are met (including but not limited to signatures distributing patient rights health care proxies HIPAA requirements etc.)
- Ensures completion of registration paperwork to facilitate efficient patient flow
- Meets performance standards established by Patient Access leadership including but not limited to: quality collections customer service screening/solution rates productivity)
- Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
- Works effectively with patient access peers and other hospital departments
- Performs other duties as assigned
Other information:
REQUIRED QUALIFICATIONS:
- 1-2 years experience in a hospital/clinic/physician office or related field preferred
- Aptitude for / familiarity with patient access tools systems and technologies
- Microsoft Office required Meditech Athena preferred
- Excellent customer service/communications skills.
- Comfortable with collection process
- Comfortable with securing solutions for uninsured patients
- Knowledge of Medical Terminology preferred.
- Proven ability and/or expressed willingness to work as part of a team
EDUCATION:
- High School Diploma or equivalent required
- Graduate of a Medical Assistant or Medical Terminology course preferred
- Associate degree or equivalent preferred
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the main duties and responsibilities of this job.
The employee may perform or have exposure to the following 75% or more:
- Use hands to finger feel reach with hands climb or balance
- Talk or hear
- Taste or smell
- Lift up to 10 lbs.
The employee may perform or have exposure to the following 50 - 75%:
(Cut/paste from list of options below)
The employee may perform or have exposure to the following 25 - 50%:
- Stand / walk
- Stoop kneel crouch or crawl
- Lift up to 50 lbs
- Exposure to Outdoor Weather Conditions
- Exposure to Work in High Precarious Place
- Exposure to toxic or caustic chemicals
- Exposure to dust or other irritants
Vision Requirements:
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Exposure to infectious/contagious diseases
- Exposure to cleaning agents/chemicals
- Exposure to a moderate noise level
Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: Morton Hospital USA:MA:Taunton
Work Type: Full Time
Shift: Shift 1
Union: SEIUM
Source : Brown University Health
