Job Summary

The Mid-Level Help Desk Technician will provide technical support to employees across the organization, ensuring efficient and effective use of IT systems and equipment. This role will require a basic understanding of box manufacturing processes, IT systems, and troubleshooting techniques.

 

Key Responsibilities

·         Troubleshooting and Support:

o    Diagnose and resolve complex technical issues related to hardware, software, and network equipment.

o    Provide remote and on-site support to employees, assisting with software installations, configurations, and troubleshooting.

o    Troubleshoot and resolve issues related to box manufacturing equipment, such as printers, scanners, barcode scanners and production software.

·         IT Systems Administration:

o    Assist in the administration and maintenance of IT systems, including servers, network infrastructure, and user accounts.

o    Monitor system performance and identify potential issues proactively.

o    Implement security measures and best practices to protect sensitive company data.

·         User Training and Support:

o    Develop and deliver training sessions on new IT systems and applications.

o    Provide ongoing technical support and guidance to employees.

o    Create and maintain user documentation and knowledge base articles.

·         Vendor Management:

o    Coordinate with IT vendors to resolve hardware and software issues.

o    Manage IT contracts and renewals.

o    Troubleshoot and resolve issues related to the communication and integration of machine systems with existing IT infrastructure.

·         Project Coordination:

o    Participate in IT projects, providing technical expertise and support.

o    Assist in the implementation of new IT systems and processes.

·         Forklift Computer Troubleshooting:

o    Diagnose and resolve technical issues related to forklift computers and their associated peripherals.

o    Troubleshoot hardware and software problems, including communication errors, sensor malfunctions, and remote access failures.

o    Provide remote and on-site support to forklift operators and maintenance staff.

Qualifications

·         Bachelor's degree in Computer Science, Information Technology, or a related field.

·         3-5 years of experience in a technical support role, preferably in a manufacturing environment.

·         Strong understanding of IT systems, including hardware, software, and networks.

·         Knowledge of box manufacturing processes and related equipment.

·         Excellent troubleshooting and problem-solving skills.

·         Strong interpersonal and communication skills.

·         Ability to work independently and as part of a team.

·         Strong interpersonal and communication skills.

·         Ability to build and maintain positive relationships with employees.

Company offers medical, dental and vision benefits, disability coverage, 401K and paid time off.