MidTown Market Manager - Hunger Network
Cleveland, OH 44103
About the Job
Hunger Network, a non-profit organization which envisions that no one goes hungry and no food goes to waste seeks a full-time MidTown Market Manager. Hunger Network is the largest grassroots food relief and recovery organization in Cuyahoga County that focuses on minimizing food waste and fights food inequity and injustice by maximizing our community’s access to culturally relevant, nutritious foods.
Our programming includes coordination of a consortium of 70+ hunger centers that are strategically placed across the county which provide food supplies, hygiene items, and hot meals to our neighbors who need it most. Additionally, we bridge the gap between hunger and food waste through the innovative Food Rescue Hero app, which operates via a direct transfer model to assure fresh food is delivered daily into our local neighborhoods.
Position Summary:
The MidTown Market Manager oversees the operation of MidTown Market, Hunger Network’s onsite grocery-styled food pantry by maintaining a warm and welcoming environment to create a positive and dignified customer experience. Responsibilities include compliance with all Greater Cleveland Food Bank regulations and compliance, food safety regulations, food procurement and stocking, food distribution, programs, and facilities management. The ideal candidate is an individual who can operate in a fast-paced environment and think on their feet while constantly troubleshooting and resolving issues. This position reports to the Hunger Center Program Director.
The MidTown Market Manager oversees the operation of MidTown Market, Hunger Network’s onsite grocery-styled food pantry by maintaining a warm and welcoming environment to create a positive and dignified customer experience. Responsibilities include compliance with all Greater Cleveland Food Bank regulations and compliance, food safety regulations, food procurement and stocking, food distribution, programs, and facilities management. The ideal candidate is an individual who can operate in a fast-paced environment and think on their feet while constantly troubleshooting and resolving issues. This position reports to the Hunger Center Program Director.
Key Roles:
Oversees the daily operations of MidTown Market (including mobile or pop-ups)
Choice Food and Operations:
- Management of ordering, purchasing, and inventory of food, personal care items and operational supplies;
- Organize, conduct and manage the daily emergency food bag distribution operations in between MidTown Market distributions;
- Coordination of food drives including scheduling pick-ups and deliveries, outreach, answer questions as needed;
- Ensure compliance with all Greater Cleveland Food Bank, SWAP, nutrition and food safety policies and procedures;
- Order, receive and oversee food orders and donations; accurately record all food receipts and donations; maintain inventory logs;
- Coordinate with Food Rescue Program to redirect food and minimize food waste; record food waste to compost; coordinate compost pick-up;
- Maintain inventory tracking systems (PantryTrak/FreshTrak and SmartChoice™) and completes monthly reports and other reports as needed;
Facilities and Equipment:
- Schedule operational hours, oversee opening and closing of MidTown Market;
- Daily facilities management including procurement of equipment;
- Ensure safe, clean, organized and efficient operation of facilities and equipment;
- Arrange and coordinate cardboard box recycling pickups for MidTown Market;
- Arrange and coordinate organization’s compost program including office and MidTown Market compost pickup;
- Manage shopping floor during business hours;
- Share in oversight of maintenance and cleanliness of refrigerated vehicles;
- Coordinate community resource opportunities; encourage partnerships and resources;
- Be prepared for donor tours and compliance site visits;
Volunteers:
- Recruit, train and retain volunteers for the safe, efficient operation of MidTown Market; maintain all necessary volunteer paperwork;
- Schedule and provide Civil Rights Training and record keeping;
- Schedule and provide direction to and supervise volunteers while on-site;
- Helps to plans and coordinate Annual Hunger Center Volunteer Recognition events.
General Organizational:
- Supports and participates in special events as required;
- Other duties as assigned.
Competencies:
- Demonstrated grassroots organizing with excellent outreach and relationship-building skills;
- Possesses a high degree of cultural competence and awareness of the diverse cultures served by Hunger Network;
- Demonstrates excellent analytical skills, including analysis, planning, organizing, and troubleshooting;
- Has excellent oral and written communication skills;
- Ability to work with minimal supervision while managing multiple projects simultaneously and adjust timelines as needed in a team environment;
- Possesses strong administrative skills with emphasis on attention to detail;
Qualifications and Skills Required:
- Bachelor’s degree in social work, human services, or related field;
- 3-5 years of related experience managing a food pantry;
- Volunteer development and coordination experience preferred;
- Current ServSafe Manager Certification preferred; PantryTrak experience, a plus;
- Holds proficiency in Google, Microsoft Office applications, Office 365, SharePoint.
Qualifications Desired:
- Ability to drive non-CDL single-axle 26-foot refrigerated box truck;
- Multi-lingual: Spanish and/or Chinese
Other:
- Some weekends and evenings
- Reliable transportation, valid driver’s license and automobile insurance;
- Background check required.
Salary range $45,000 - $50,0000. Excellent benefits package available. Hunger Network is proud to be an Equal Opportunity Employer.
Hunger Network is an equal opportunity employer that values diversity and inclusion. We provide equal employment opportunities to all employees and candidates for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source : Hunger Network
