Mii amo Pool Server - Enchantment Group Management Company

Basic Function: Provide and facilitate excellent food and beverage service to our Guests in a welcoming, professional and expedient manner

Work Performed:

1. Collect and set up any necessary equipment to perform job including all side-work
2. Have complete knowledge of all menus and wine lists
3. Operate InfoGenesis in proficient manner
4. Assist Guests with menu selections, accurately record order, paying special attention to any special requests, correctly enter order into POS
5. Explain all special orders and requests to kitchen culinary team
6. Report any Guest dissatisfaction, mishandled order and opportunities to management in a timely manner
7. Participate in wine sales programs
8. Recognize Guests by name and use name at 3 times within an interaction. Record preferences for future use
9. Assist Juice Bar attendant when available
10. Keep Pool deck clean at all times following proper food safe standards
11. Read all memos
12. Maintain a positive and professional attitude towards Guests and co-workers
13. Operate POS in a proficient manner
14. Report to Restaurant Manager or Supervisor before ending work shift
15. Act as an ambassador of Enchantment and Mii amo by speaking positively of the property at all times
16. Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our Guest’s expectations
17. Have knowledge of Resort layout, amenities, hours of operations, special attractions and occasions
18. Work efficiently and as a team
19. Assist with training process for new staff and leads by example
20. Communicates any staff and restaurant needs to Café Manager and Supervisor
21. Advise Manager and Supervisor of any guest concerns, employee relations, operations, etc.
22. Other duties as assigned

Supervision Exercised: None

Supervision Received: Cafe Manager, Café Supervisor

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards Guests, co-worker and management. Must be able to work in a variety of weather conditions. Must maintain current food handler’s certification and attend TiPS training. Prior serving experience desired. English skills necessary to communicate with guests. Computer skills helpful.

Physical Requirements:

Lifting & Carrying up to 45 lbs.

50% Walking

25% Bending & lifting

25% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions