MIPM STUDENT AND ACADEMIC SERVICES DIRECTOR (0.75 FTE) - University of Washington

Req #: 239243 Department: URBAN DESIGN AND PLANNING Posting Date: 10/03/2024 Closing Info: Open Until Filled Salary: $7,500 - $9,500 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701\_a11y.pdf) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. **The Department of Urban Design and Planning has an outstanding opportunity for a MIPM Student and Academic Services Director (0.75 FTE) to join their team.** The Masters in Infrastructure Planning and Management program is an innovative and interdisciplinary graduate on-line self-sustaining degree offered by the Department of Urban Design and Planning in partnership with the UW Continuum College. The program prepares graduates to lead the planning and development of the next generation of critical infrastructure systems with a goal of increasing resilience, security, and accessibility. Students in this program also gain a broad understanding of the complexity and interdependencies of our infrastructure systems-communications, public health, water, energy food and transportation with an opportunity through their final capstone to tackle an infrastructure related topic of their choice. To date, the program is one of few online urban planning graduate programs offered in the US. **POSITION COMPLEXITIES** The Director of the MIPM program serves as the academic and administrative lead for the program as well as the chief student recruiter and program spokesperson. This position is responsible for overseeing student advising and outreach, planning and leading programmatic services for students, facilitating the admissions and enrollment processes, supervising student and academic services staff, and fostering collaboration and partnerships to support program and student success. This includes drafting necessary reports, budgeting, curriculum development, enrollment management, equity, faculty engagement strategy and collaboration. Success will be measured by the educational quality of the program, student satisfaction with the curriculum and instruction as per course evaluation scores, enrollment numbers, graduation rates, attrition numbers, program profitability and annual applicant survey feedback. The Director will also oversee three part time staff members and numerous affiliate faculty members and hourly teaching assistants for 16 different graduate level courses. **POSITION DIMENSIONS AND IMPACT TO THE UNIVERSITY** This degree program strives to be a program that welcomes gender, social, economic, cultural, ideological, racial and ethnic diversity in all its forms inclusive of its students, faculty and staff. This person must exhibit a desire to embrace and respect diversity and foster inclusiveness in all aspects of the program. This position reports directly to the Chair of the Department of Urban Design and Planning. **DUTIES AND RESPONSIBILITIES** Admissions, Enrollment Management & Outreach (30%) + Lead and assist with all student recruitment activities (e.g. develop an annual recruiting plan, set up and conduct individual information sessions with prospective students) + Strategize with Department staff on approaches to build the College and Department brand through shared marketing on platforms like Planetizen + Post regular updates on group MIPM LinkedIn account on alumni and students, infrastructure related workshops and forums, and job opportunities + Collaborate closely with UW Continuum College Marketing staff to identify innovative ways to market the program + Develop an annual marketing plan, select new images for digital advertising campaigns, review and provide updates to program website + Collaborate with CBE Advancement staff and UW Continuum writers to produce human interest stories on MIPM students and alumni + Represent the program at University, industry conferences, symposia, meetings or other events which contribute to the recruitment of students and raise awareness about the program + Build and maintain collaborative relationships with community partners and MIPM alumni + Ensure prospective student tracking system is kept up to date by the MIPM Program Coordinator + Lead the development and revision of admissions policies, procedures, and tools to support a holistic review process + Manage the program's annual admission process, identify admission committee members, and serve as Admissions Committee member reviewing all admission applications + Strategize with MIPM Leadership Team on ways to reduce admissions melt and attrition rates + Produce annual admissions report and provide to Department and College management as requested + Collaborate with Department Chair to determine when tuition increases are appropriate to request in order to meet rising program administration costs + Manage the student notification process when a tuition increase is being requestedAdvising and Student & Academic Services (25%) + Oversee program student advising program which currently consists of two part-time employees + Serve as point of contact to resolve any student/instructor difficulties or grading disputes + Advise, mentor and coach students during the admissions process and provide career coaching as needed + Oversee the administration of academic probation guidelines to meet UW Graduate School requirements + Ensure lists to track student progress in the program are kept up to date. + Liaise with CBE Student Services group as needed to support college wide programs such as the CBE Diversity Council, Student Council, and CBE Mentor program. Also work with student services in cases where outreach to Safe Campus or LiveWell program interventions are required + Submit MIPM student applications as required for GSEE scholarshipsProgram Oversight and Management (25%) + Collaborate with UW Continuum College staff and Department Administrator to prepare annual budget and sign fee agreements for upcoming fiscal year + Brief Department Chair on changes in UW Continuum College fee structure annually + Review monthly budget reports to pinpoint erroneous coding and track finances + Identify the need annually to raise tuition to meet increasing administrative costs + Hold regular meetings with UDP Chair to strategize and to provide program updates + Supervise all the work and activities of the part-time MIPM Program Coordinator + Review and approve timesheets for student reader/graders and MIPM Program Coordinator + Lead weekly MIPM Leadership Team and Administrative meetings + Initiate and manage vendor contracts as needed to fulfill program service needs + Facilitate quarterly faculty meetings (autumn, winter, spring) and keep faculty informed of developments/changes in College, Department and program + Represent the program at University, College, Department and Partner eventsCurriculum and Instructional Management (20%) + Oversee curriculum content and instruction to ensure continued program quality; review student course evaluations at the conclusion of every quarter and hold debrief sessions as needed to address low scores + Incentivize and encourage faculty to update course content to keep courses contemporary + Add and delete courses as necessary following the Department, College, and University curriculum review and approval process + Partner with other University or College programs to increase course enrollments as a way to increase program and Department revenues + Identify and hire course instructors and student reader/graders as needed + Coordinate payroll of instructors and student hourly assistants with Department Administrator + Ensure all instructors have ongoing access to adequate online teaching training + Oversee the accuracy of content in the Seattle and PCE quarterly time schedules + Make decision on the number of add codes available per course based on core MIPM program enrollments + Identify guest speakers for MIPM Faculty meetings that can address emerging topics of interest to faculty such as use of ChatGPT, increasing equity content in courses, Canvas grading rubrics, etc. + Serve as liaison with other majors, interdisciplinary programs, University offices, and community partners **MINIMUM REQUIREMENTS** + Bachelors degree in a relevant field, such as planning, public affairs, or business and 4 years of experience in the following: student affairs/services and/or academic advising or related activity. **Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.** **DESIRED QUALIFICATIONS** + Familiarity with UW administrative policies and procedures + Knowledge of UW Graduate School and Registrar policies + Familiarity with UW Student Database and UW My Grad* Supervisory experience + Experience managing online graduate degree programs and proven ability to identify and successfully respond to emergent problems and opportunities associated with this form of instruction. **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.