Mission Operations Manager - Rhombus
Washington, DC
About the Job
Rhombus Power is purposefully transforming defense and global security enterprises with Guardian, our Artificial Intelligence platform for strategic, operational, and tactical decision-making at the speed of relevance.
We provide relevant, actionable, and AI-powered insights at each step in the defense decision-making cycle. Equipped with Guardian's AI-powered tools-- from infrastructure to data to insights -- our clients are able to solve their most complex, interconnected challenges and achieve decision and operational superiority.
Come join our cross-disciplinary and world-class team that is delivering game-changing solutions to transform global security.
Learn more about Rhombus and watch a demonstration of Guardian, our AI Platform here -- https://youtube.com/watch?v=3PxY6su1Q-Q
See the following articles to learn more about what we do:
https://apnews.com/article/us-intelligence-services-ai-models-9471e8c5703306eb29f6c971b6923187
Location
Washington, D.C.
What you'll do:
As a Mission Operations Manager, you'll help orchestrate the deployment of Rhombus solutions across products, services, and other areasin support of client missions. Through deep cross-functional collaboration with our technical, client-facing, and executive teams, Mission Operators drive delivery to the field and do whatever's needed to get solutions into clients' hands. We are obsessed with engagement and keeping our finger on the pulse of how clients interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. We rapidly action client feedback and work with technical and client-facing teams to quickly address potential issues.
You will be responsible for developing and maintaining close relationships with senior executives and leaders of our multiple clients, working with these stakeholders to understand their needs, and then fully executing these partnerships from solutioning to implementation. You must thrive in ambiguous environments.
This role requires US Citizenship or US Permanent Residence. Active Department of Defense (DoD) security clearance (Secret or TS/SCI) is highly preferred.
Responsibilities
- Drive or facilitate cross-functional communication, collaboration, and execution (i.e., whatever it takes) to deliver our solutions to clients
- Identify and action opportunities to improve documentation, process, and program execution across client sites and functions
- Accelerate and scale operational solutions that help us deliver value to our clients while maintaining a high bar for quality
- Anticipate cross-functional operational challenges and proactively solve independently
- Build our operations practice at Rhombus in partnership with executives and teammates across every function and level
Qualifications
- A masters degree in a relevant field (e.g., software development, national security, MBA, etc.) or work experience is preferred.
- Minimum of 3 years experience in a fast-moving technology company (start-up experience is highly desired) in a Product Management, Product Operations, Technical Program Management or Customer Success manager role is required.
- Experience with SAAS software related DOD contracting, or operational military experience is preferred.
- Experience with enterprise or government software development, delivery, and/or support is desired.
Benefits
- Full medical, dental, vision coverage for employee and dependents
- 401k matching program
- PTO and Holidays
- Bonus and other incentive programs
- Access to mental health program
- Access to Flexible Spending Accounts for Health Care, Dependent and Commuter
About Rhombus
Rhombus Power Inc. (Rhombus) is a startup located in the heart of Silicon Valley at Stanford Research Park in Palo Alto. We use cutting-edge cross-disciplinary approaches to solve pressing Big Data and Sensing problems in security, energy, and healthcare. Our advisory board includes two Nobel Laureates and a Draper Prize winner.
Rhombus compensates, motivates, and develops employees, who are trusted, empowered, and involved. Employees have clear roles and expectations – and their roles are flexible enough to move at the speed of innovation in order to meet and exceed client expectations. We have a unique culture of global purpose, rooted in the innovation and progress of Silicon Valley.
Rhombus knows that diversity is a condition for success. We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer.
