Mitigation Lead Tech - Lynchburg, VA - Con-Track Staffing Solutions

Position: Mitigation Team Lead

Reports To: Operations Manager or General Manager

Join our growing team as a Mitigation Team Lead, where your leadership will play a key role in our day-to-day field operations in a business that plays a critical role in our community. We help families put their lives back together after suffering catastrophic losses, and with that comes the opportunity for an incredibly fulfilling career where you know you are having an impact on the world around you. We believe what we do matters, but who we do it for--and who we do it with--matters even more. We place significant emphasis on our team culture and building a dynamic environment where you can excel, have a healthy life/work balance, and have a little fun along the way. We’re looking for a dynamic individual with the drive to build a market-leading mitigation team leveraging their restoration industry experience, team building and management skills, and positive, adaptable, can-do attitude to a fast-paced work environment. This is an amazing opportunity to join a fast-growing, locally-owned and operated business backed by the foundation of a leading national brand, while serving a critical role in building something special from the ground up. If that sounds like you, we welcome the opportunity to get to know you better and talk about a potential fit with our top notch team!

Position Summary
The Mitigation Team Lead is responsible to lead the Mitigation Department or Team to ensure mitigation resources are deployed in a timely and effective manner to ensure customers receive the highest and more urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.

What does a Mitigation Team Lead do?

• Ensure the teams successful performance of water mitigation, mold remediation, environmental services, tarping, board up, and floor cleaning/re-installation services in accordance to company and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within our companhy needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - we are committed to our team and their well-being and open to developing flexible schedules that ensure team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Access to health, dental and vision insurance, and other employee welfare programs
• Referral program
• Great culture and team dynamic

Team Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Fluent in English
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Competencies - Knowledge, Skills and Abilities:

• Current knowledge of mitigation techniques, technologies, equipment and methods
• Willingness to work in emergency or on-call situations, which may include evenings, weekends, and holidays
• Strong leadership and motivational skills
• Sounds hiring judgement and documentation skills

Education, Certification and/or Work Experience Requirements:
Required:

• High school diploma or equivalent
• Previous leadership experience in restoration, construction, or a related industry
• Certification in restoration or related field preferred (e.g., IICRC certified)
• Valid driver's license and reliable transportation

Preferred

• 1-3 Years of leading a team in the restoration environment
• Xactimate Certified
• Core Logic or Next Gear Experience
• Fluent using MICA or similar software

Physical Requirements:

• Must be able to communicate and converse with customer over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle
• Be comfortable with enclosed spaces

Work Environment:
All mitigation staff often work outside the confines of a traditional office setting. They can work in various locations, including construction sites, industrial facilities, residential area, and remote or rural locations. Mitigation staff may encounter diverse weather conditions, ranging from extreme heat to cold, rain, and snow. They should be prepared to work in these conditions and have appropriate clothing and safety gear.

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!