Mitigation Manager - Kustom US Inc

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

We are seeking a Mitigation Manager in Tucson. The Mitigation Manager (MM) is responsible for providing day-to-day management oversight for the field mitigation and remediation teams. The MM is expected to consistently exhibit a proactive approach to their activities, oversee and lead a team of restoration professionals throughout all phases of the mitigation, dry-out, and remediation processes. The MM handles the training, containment construction and maintenance, and adhering to all industry standards for all in-house Mold Remediation. The MM is seen as a subject matter expert with a strong understanding of insurance industry practices and the IICRC S500, S550 and S520 standards.

What You Will Do:

The Mitigation Manager will perform the following duties along with any additional duties as assigned by management per business needs.

• Oversight for hiring, training and ongoing performance management of Mitigation and Remediation staff.
• Supervise job distribution management, with invoice oversight and approval as related to all job costs.
• Track and oversee all job production productivity, including job estimates, costs, revenue, profitability, staff productivity, workload, time reporting and job completion rate.
• Provide mentoring and guidance to team members, striving for positive team morale.
• Act as an expert in providing direction and guidance to process improvements and policy creation.
• Point of escalation for trade partner and homeowner job problem resolution.
• Serve as location safety officer, including oversight for job cleanliness and safety compliance, warehouse organization and safety, as well as, understanding and implementing the Kustom Hazard Communication Policy.
• Assist in securing new trade partners.
• Ensure drying equipment is properly maintained and repaired.
• Update and maintains SDS sheets for chemicals used on mitigation and remediation projects.
• Monitor and participate in an on-call schedule for after-hours service calls.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing & achieving objectives.

What You Will Bring:

• High School Diploma or GED required; bachelor’s degree preferred.
• 5 Years of Water Mitigation, Fire Restoration, and/or construction experience required.
• IICRC WRT, FSRT, ASD, and CDS Certifications preferred.
• Proficient in Xactimate software.
• Strong skills in leadership and relationship management.
• Excellent verbal and written communication skills.
• Previous mitigation experience in the construction industry preferred.
• Persuasive speaking skills. Must be able to articulate a meaningful message to internal team, customers and/or industry partners.
• Ability to work in unstructured environments and situations and prioritize effectively with minimal supervision.
• Ability to analyze WIP reports and use the information to efficiently manage operations.
• Eligible to operate a vehicle per company policy.

What We Offer:

• Competitive Salary
• Medical, Dental, Vision and Flexible Spending Account.
• 401(k) with Company Match (eligibility required)
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Paid Time Off
• Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.