Mitigation Project Manager - Restoration Personnel Source

MITIGATION PROJECT MANAGER

Summary

Ensure consistent production quality and outstanding customer service through effective communication from project initiation to completion. Provide on-the-job training to team members for professional growth and adherence to standards. Oversee Crew Chiefs to ensure compliance with IICRC standards and company processes.

Responsibilities

- Timely delivery and communication of mitigation services, including onsite monitoring and daily updates.

- Collaborate with Procurement and Warehouse Managers for tool and equipment availability.

- Meet annual company cycle time goals and inspect mitigation projects for labor hour estimation.

- Complete mitigation-only estimates and dispatch schedules; respond to emergency losses.

- Schedule mitigation visits, verify accuracy, and ensure quality documentation for billing.

- Order temporary labor as needed, conduct on-the-job software training, and inspect project sites for health and safety.

- Resolve customer concerns, coach team members, and conduct performance reviews.

- Recruit, onboard, train, and offboard Mitigation Team Members.

- Keep management informed of quality performance; conduct performance evaluations and provide warnings when necessary.

- Establish collaborative relationships among Mitigation Team, Logistics Mitigation Manager, and Structure PMs. Coordinate with Marketing, customer administration, and Structure Division for project-related matters.

Performance Competencies

- Oral and written communication

- Team building

- Planning and organizing

- Customer focus

- Technology proficiency

Qualifications

- At least 3-5 years of construction or restoration industry experience.

- Ability to review financial reports and assess job costing.

- Proficient technical skills and certification in relevant service areas.

- Adequate Math skills

- Negotiation

- Intermediate to advanced proficiency with computer skills, including MS Word, Excel, and Xactimate.

- Effective listening skills.

- Certifications:

IICRC WRT, ASD

EPA RRRP

- High School diploma or GED