[MK Metalfree] Service Engineer - German American Chambers of Commerce

About us: MK Metalfree Corp. sells measuring and testing devices that are used in work areas with filling systems and isolators, e.g. in the pharmaceutical industry. For all products, MK Metalfree Corp. offers customized software systems or individual software components in the context of Industry 4.0. In addition, MK Metalfree Corp. supports customers in all matters relating to the service and maintenance of their systems. Based on many years of product leadership, the customer base of MK Metalfree Corp. includes leading pharmaceutical companies worldwide.

Job Summary:

We are searching for 1-2 service representatives who can further expand installation, service and maintenance for our office in Phoenix, Arizona or remote.

Qualities we are looking for:

• You possess a distinctly customer-oriented service mentality
• You enjoy traveling and are open to other people and cultures
• Error analysis in the areas of application, mechanics and software interests and excites you
• You can work independently
• You are interested in continuing education (internal training in areas such as hardware, software, etc.).

Key Responsibilities:

• Service, repairs and calibrations for our existing customers on site, but also in-house at our branch in Phoenix (AZ).
• Maintenance duties, including troubleshooting, error correction, and other repairs and scheduled maintenance work. This also includes software-based setup and follow-up to service operations.
• On-site sales support utilizing technical expertise, including stocktaking, network analysis, the selection of suitable technology and specifications for proposals

Qualifications:

• You have vocational training and/or at least three years professional experience as an electronics technician, mechatronics technician, or industrial maintenance technician (comparable education in the US).
• Preferred, but not a prerequisite: you possess basic knowledge of Network/Wi-Fi technology.
• Ideally you have a background in regulated industries like Pharmaceutical, Life Sciences, Chemicals etc.
• You have several years of experience in service.
• You are well-versed in Microsoft Office programs.

What We Offer:

• Performance-related compensation
• Health Care insurance
• Employer contribution to pension insurance
• Possibility of life insurance
• 20 days paid vacation
• 6 paid legal holidays