Mobile Associate, Store-in-Store - Retail Sales - T-Mobile USA, Inc.
Superior, CO
About the Job
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that
employees get the same big love we give our customers. All team members
receive a competitive base salary and compensation package - this is Total
Rewards. Employees enjoy multiple wealth-building opportunities through our
annual stock grant, employee stock purchase plan, 401(k), and access
to free, year-round money coaches. That's how we're UNSTOPPABLE for our
employe
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team
responsible for bringing the T-Mobile brand to life within National Sales
partner locations, where active customer engagement is crucial for success.
They're ambassadors who create energy and excitement around our products and
services. They are obsessed with the connected world and thrive in a
high-traffic environment, where technology innovations, customer needs and
the Retail experience are continuously evolving. Mobile Associates excel at
building and deepening relationships with customers through meaningful
interactions. They are skilled at identifying customer needs and are
passionate about educating, demonstrating, and recommending solutions.
Mobile Associate SiS, exceed their performance targets Doing it the Right
Way, by excelling in sales, providing exceptional customer experiences,
and meeting quality of sale metrics.
Job Responsibilities:
Proactively engages with a broad range of customers in a highly-traffic retail
environment. You will use digital tools, communicate effectively, educate
customers, and showcase the value of T-Mobile solutions.
As a Mobile Associate, you will consistently leverage digital self-serve
tools during customer interactions and the onboarding process. You will
identify customer needs and use solution-based selling techniques to fully
demonstrate the value of T-Mobile products and services. By recommending
wireless solutions, and an onboarding solution centric to helping customers
understand how to self-serve and utilize the T-Mobile app for wireless
needs, you will deepen relationships with customers and ensure their
satisfacti
Complete training on the T-Mobile in-store experience, new skills,
products and processes, and knowledge of systems and reference resources.
Review your personal results, current promotions, and updates on the Hub
to be Customer Ready at all times. You will continuously learn and improve
your skills to provide the best possible experience for our customers. Partner
with nearby store locations to properly/fully on-board customers. Will
perform skills practicing, knowledge sharing, store operations, opening
and closing procedures. As part of these procedures, you will carry keys to
the kiosk cabinets, lock/secure kiosk and assets, and report any lost
keys or assets to your manager.
Customer obsessed. You are passionate, friendly, and engaging with
customers. You are able to connect on a personal level, match the pace of
the customer, build rapport, trust, and loyalty with every interaction.
You are committed to providing exceptional service, and to exceeding
customer expectations. You will proactively reach out to potential customers
to further drive sales activity in your location. You are able to follow up
with customers, capture referrals, manage Be Back processes, and build
relationships with new and existing customers. As part of your role, you
will have the ability to perform price overrides for our specialty offers
specific to National Retail.
Builds relationships with nearby leadership and teams to help support the
customer experience from account set up, to device support and account
servicing.
Education:
High School Diploma/GED (Required)
Work Experience:
6 months of customer service and/or sales experience, Retail environment
preferred. (Required)
Knowledge, Skills and Abilities:
Customer Satisfaction Passionate customer advocate with the desire to be
yourself when c nnecting and having fun with our customers. Effective at
balancing customer experience and performance goals. (Required)
Team Building Desire to be a part of the game-changing T-Mobile store team.
Willingness to work alongside peers and store leaders, learning and sharing
best practices, while serving customers and providing resolutions to issues.
(Required)
Retail Sales
Competitive drive and confidence to succeed in a fast-paced sales environment.
(Required)
Licenses and Certifications:
* At least 18 years of age
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $18.00
Within the first 90 days working at T-Mobile, Mobile Associates receive
on-the-job training and are eligible for incentive pay while completing
training milestones. Once completed, Mobile Associates promote to the Mobile
Expert role and become eligible for an annualized incentive target... For full
info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
employees get the same big love we give our customers. All team members
receive a competitive base salary and compensation package - this is Total
Rewards. Employees enjoy multiple wealth-building opportunities through our
annual stock grant, employee stock purchase plan, 401(k), and access
to free, year-round money coaches. That's how we're UNSTOPPABLE for our
employe
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team
responsible for bringing the T-Mobile brand to life within National Sales
partner locations, where active customer engagement is crucial for success.
They're ambassadors who create energy and excitement around our products and
services. They are obsessed with the connected world and thrive in a
high-traffic environment, where technology innovations, customer needs and
the Retail experience are continuously evolving. Mobile Associates excel at
building and deepening relationships with customers through meaningful
interactions. They are skilled at identifying customer needs and are
passionate about educating, demonstrating, and recommending solutions.
Mobile Associate SiS, exceed their performance targets Doing it the Right
Way, by excelling in sales, providing exceptional customer experiences,
and meeting quality of sale metrics.
Job Responsibilities:
Proactively engages with a broad range of customers in a highly-traffic retail
environment. You will use digital tools, communicate effectively, educate
customers, and showcase the value of T-Mobile solutions.
As a Mobile Associate, you will consistently leverage digital self-serve
tools during customer interactions and the onboarding process. You will
identify customer needs and use solution-based selling techniques to fully
demonstrate the value of T-Mobile products and services. By recommending
wireless solutions, and an onboarding solution centric to helping customers
understand how to self-serve and utilize the T-Mobile app for wireless
needs, you will deepen relationships with customers and ensure their
satisfacti
Complete training on the T-Mobile in-store experience, new skills,
products and processes, and knowledge of systems and reference resources.
Review your personal results, current promotions, and updates on the Hub
to be Customer Ready at all times. You will continuously learn and improve
your skills to provide the best possible experience for our customers. Partner
with nearby store locations to properly/fully on-board customers. Will
perform skills practicing, knowledge sharing, store operations, opening
and closing procedures. As part of these procedures, you will carry keys to
the kiosk cabinets, lock/secure kiosk and assets, and report any lost
keys or assets to your manager.
Customer obsessed. You are passionate, friendly, and engaging with
customers. You are able to connect on a personal level, match the pace of
the customer, build rapport, trust, and loyalty with every interaction.
You are committed to providing exceptional service, and to exceeding
customer expectations. You will proactively reach out to potential customers
to further drive sales activity in your location. You are able to follow up
with customers, capture referrals, manage Be Back processes, and build
relationships with new and existing customers. As part of your role, you
will have the ability to perform price overrides for our specialty offers
specific to National Retail.
Builds relationships with nearby leadership and teams to help support the
customer experience from account set up, to device support and account
servicing.
Education:
High School Diploma/GED (Required)
Work Experience:
6 months of customer service and/or sales experience, Retail environment
preferred. (Required)
Knowledge, Skills and Abilities:
Customer Satisfaction Passionate customer advocate with the desire to be
yourself when c nnecting and having fun with our customers. Effective at
balancing customer experience and performance goals. (Required)
Team Building Desire to be a part of the game-changing T-Mobile store team.
Willingness to work alongside peers and store leaders, learning and sharing
best practices, while serving customers and providing resolutions to issues.
(Required)
Retail Sales
Competitive drive and confidence to succeed in a fast-paced sales environment.
(Required)
Licenses and Certifications:
* At least 18 years of age
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $18.00
Within the first 90 days working at T-Mobile, Mobile Associates receive
on-the-job training and are eligible for incentive pay while completing
training milestones. Once completed, Mobile Associates promote to the Mobile
Expert role and become eligible for an annualized incentive target... For full
info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
Source : T-Mobile USA, Inc.
